Symbotic · 1 day ago
Advanced Site Reliability Engineer
Wilmington, MA
Full-time
Onsite
Mid, Senior Level
$118K/yr - $165K/yr
5+ years expSymbotic is an automation technology leader reimagining the supply chain with its AI-powered robotic technology platform. The Advanced Site Reliability Engineer will lead efforts to improve the stability and sustainability of complex automated warehouse solutions while collaborating with cross-functional teams to address operational challenges.
MobileRetailRoboticsSupply Chain ManagementWarehouse Automation
Responsibilities
You will be part of the SRE Team, which is focused on hands-on root cause analysis of all critical production outages to improve resiliency
You are responsible for analyzing various sources of metric, dashboards, phrasing logs and articulating that to a facts-based actionable Root Cause Analysis investigation to lead a group of Subject Matter Experts teams to find the actual cause
Host RCA calls as a chair and drive the RCA process to conclusion within tight SLAs with customer-facing deliverables
Lead problem tickets and improvements to major software components, systems, and features to improve the availability, scalability, latency, and efficiency of the Symbotic System
Engage in and improve the service lifecycle from inception and design to deployment, operation, and refinement based on lessons learned through deep dives
Hands-on troubleshooting of VMware, Kubernetes, Custom Software, and infrastructure performance incidents
Be a trusted technical advisor who leads complex root cause analysis investigations from beginning to end until maximum improvements are identified
Demonstrate sound knowledge of gathering logs and facilitating a facts-based root cause analysis with cross-functional teams
Assist internal teams with corrective actions and improvement tickets and influence the completion goals
Flexibility to work during occasional out of standard hours including weekends may be required depending on the cruciality and workload demands
Ability to travel up to 10%
Qualification
Required
Bachelor's degree in Software Engineering, Information Systems, Computer Science or a related field
Minimum of 5 years of experience working on ITSM tools such as Jira or equivalent tool. (ITIL Problem Management experience is a plus)
Minimum of 5 years of infrastructure engineering experience with a record demonstrating the delivery of high-quality, large-scale solutions requiring planning and change control
Minimum of 5 years of experience in operation of production systems including troubleshooting, testing, and automation
Minimum of 5 years of experience leading technical Root Cause Analysis (Software and/or industrial focus is a plus)
Ability to prioritize parallel RCA investigations and tasks by influencing cross-functional teams to complete actions on time with demanding quality
Experience with executive incident communications, RCA report writing, and written communication skills to non-technical audiences
Ability to transfer vast technical background to projects through excellent problem-solving and competence to work with other technical teams. Efficiently read and understand Gitlab technical documentation
Experience in the advanced use of tools like Prometheus, Grafana, Logic Monitor, Elastic, VMware and use of CLI (Kube or Linux)
Knowledge of Power BI, Tableau, executive report writing, and presentation skills is a plus
Flexibility to work during occasional out of standard hours including weekends may be required depending on the cruciality and workload demands
Ability to travel up to 10%
Benefits
Medical
Dental
Vision
Disability
401K
PTO
Other benefits
Company
Symbotic
Symbotic is a provider of integrated supply network automation solutions for warehouses and distribution centers.
501-1000 employees
H1B Sponsorship
Symbotic has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (66)
2024 (45)
2023 (45)
2022 (24)
2021 (19)
2020 (17)
Funding
Current Stage
Public CompanyTotal Funding
$1.36B2025-12-04Post Ipo Secondary· $192.5M
2025-12-04Post Ipo Equity· $357.5M
2024-02-21Post Ipo Secondary· $202.5M
Leadership Team
Carol Hibbard
Chief Financial Officer
Tom Ernst
Chief Financial Officer
Recent News
2025-12-28
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2023-11-19
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2023-11-16
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