NeighborHealth · 13 hours ago
Specialist, Clinical Support
Boston, MA
Full-time
Onsite
Mid, Senior Level
$24/hr - $36/hr
5+ years expNeighborHealth is one of the largest community health centers in the country, serving the greater Boston area. The Recovery Services Clinical Support Specialist plays a crucial role in providing compassionate care and ensuring that patient records are accurate and compliant, while also managing patient interactions and supporting the Recovery Services Department.
Child CareElder CareHealth CareMedicalPrimary and Urgent Care
Responsibilities
Interacts with patients and other staff in a professional and respectful manner, which reflects the needs and concerns of the individual
Consistently provides excellent customer service and makes patients feel welcome
Manage general office procedures and promote a sense of “teamwork” through demonstration of self-direction
Represents the department to outside entities in a positive, professional way. Facilitates exchange of clinical information between outside institutions and NeighborHealth while maintaining appropriate privacy laws and appropriate uses of communication devices
Responsible for chart preparation for established care visit, additional patient visits, program discharges, hospital follow-up and associated regulatory, programmatic, and health center paperwork. Assists in expediting flow of patients in the department by ensuring all the necessary documents and charts are available
Completes initial review of outside records and updates EPIC as appropriate with pertinent data to maintain accuracy of chart
Manage and monitor internal referral work queues within the Recovery Services clinic
Updates health maintenance, problem list, immunizations and care teams
Composes and types detailed and accurate messages using telephone encounters and staff messages appropriately
Works with direct provider input to create letters through EPIC to communicate results to patients. Recreate letters for patients for utilities, work excuses, and others per protocol
Reports safety and equipment problems, and malfunctioning or missing equipment to a supervisor. Input help desk and facility request tickets and incident reports
Assists with forms, letters, prior authorizations, and other clinical paperwork as directed by providers. Ensure all necessary documents and charts are available
Proficient with non NeighborHealth systems such as BMC and MGH to maximize shared clinical information. Includes but not limited to Care everywhere, MyChart, and Gateway
Tracks referrals, updates EPIC and communicated with providers on referral status. Follows up as clinically indicated to ensure all information incorporated into patient medical record (for example hospital discharge results, pertinent test results)
Monitor multiple department/provider schedules and in-basket pools to ensure timely responses. Assist with provider inquiries regarding patient scheduling, account status, or referral progress
Manages departmental emails and alerts from outside facilities. Takes action on items within the scope of the position. Documents in EPIC as per protocol
Responsible for maintaining, troubleshooting, and obtaining services for all printers, fax machines and copiers in the practice
Participates in required departmental activities, and performance improvement
Follows established departmental policies and procedures for environmental safety and infection control
The Care Coordinator works with the patient’s primary care team to help facilitate complex clinical care and coordinate a patient’s care needs
Makes outreach calls to patients to communicate pertinent information for treatment team, as requested
Order DME, place orders, enter referral order, complete prior authorizations, outreach pharmacies, insurance companies and other healthcare organizations as it relates to patient care
Track and manage patient follow-ups, cancellations, no shows, and patients lost to follow, patient aftercare check in’s as needed
Qualification
Required
High School Diploma
Five years in a health care setting
General knowledge of medical terminology
Proficient MA office skills
Preferred
secretarial courses
EPIC experience
Bilingual skills (demographic level)
Benefits
Medical, dental, and vision coverage.
Life and disability insurance.
401(k) retirement plan.
Tuition reimbursement.
Flexible spending and transportation accounts.
Paid holidays, vacations, sick, and personal time.
Generous staff development benefit.
Excellent malpractice coverage.
Pet insurance.
And much more.
Company
NeighborHealth
NeighborHealth offers comprehensive care for elderly, focusing on medical, social, and home care services.
1001-5000 employees
H1B Sponsorship
NeighborHealth has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (5)
Funding
Current Stage
Late StageCompany data provided by crunchbase