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Janus International · 4 hours ago

Account Manager - R3 Sales Support - Janus

Temple, GA

Full-time

Onsite

Entry Level

1+ years exp

Janus International is focused on driving revenue growth and enhancing customer engagement. The Account Manager – R3 Sales Support plays a key role in partnering with the R3 Sales Representative to pursue new business opportunities and provide exceptional service to customers.

Building MaterialManufacturingReal Estate

Responsibilities

Collaborate with the R3 Sales Representative to identify and engage potential customers through strategic cold calling and outreach campaigns

Support the R3 Sales team in managing customer accounts, ensuring timely follow-ups, accurate documentation, and consistent communication

Assist in developing and executing revenue growth strategies across assigned accounts

Provide responsive and personalized support to customers, addressing inquiries, resolving issues, and ensuring satisfaction throughout the sales cycle

Coordinate with internal teams (Sales, Marketing, Project Management, and Estimating) to ensure smooth project execution and customer onboarding

Maintain detailed and accurate records in Dynamics 365 to ensure full visibility into account status and activity

Monitor account performance metrics and provide regular updates and insights to leadership and the R3 Sales team

Compile review data and provide supplemental insights to support strategic decision-making

Recommend strategic actions to drive revenue growth and customer retention

Leverage resources and expertise from other business units to enhance customer solutions

Upsell additional brands and products with full training and product knowledge

Contribute to the development of sales materials, proposals, and presentations tailored to customer needs

Participate in team meetings and strategy sessions to align on goals, share feedback, and continuously improve processes

Other administrative duties as required

Qualification

CRM systemsMicrosoft Office SuiteAccount managementCustomer serviceAnalytical mindsetCommunication skillsOrganizational skillsProblem-solving skillsTime management

Required

high school diploma

1–3 years of relevant experience in sales, account management, or customer service

proficiency in Microsoft Office Suite (Outlook, Word, Excel, Project)

strong time management and organizational skills

ability to adapt to shifting priorities and work in a fast-paced environment

excellent interpersonal and communication skills with a customer-centric approach

analytical mindset with the ability to interpret data and identify growth opportunities

self-motivated and capable of working independently and collaboratively

creative problem-solving skills and a proactive attitude

Preferred

bachelor's degree

working knowledge of service-related terminology

experience with CRM systems, preferably Dynamics 365

Company

Janus International

Janus International Group is the leading global manufacturer and supplier of turn-key self-storage, commercial and industrial building solutions including: roll up and swing doors, hallway systems, relocatable storage units, and facility and door automation technologies.

Founded in 2002

Temple, Georgia, USA

501-1000 employees