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Palomar Health · 3 weeks ago

Onsite Support Technician II

Poway, CA

Full-time

Onsite

Entry, Mid Level

$25.59/hr - $38.44/hr

2+ years exp

Palomar Health is a healthcare organization, and they are seeking an Onsite Support Technician II to provide technical support and maintenance for various end-user devices. The role involves troubleshooting hardware and software issues, installing and configuring software, and contributing to all phases of desktop support.

FitnessHealth CareHospitalityMedical

Responsibilities

Provide day-to-day routine and non-routine technical support and maintenance for desktops, laptops, tablets, iPads, printers, iPhones, scanners, telecom, and network systems including hardware, application software, operating systems and connectivity

Troubleshoot hardware and software issues and document resolution with minimal support while also repairing or replacing defective equipment with minimal support

Install, configure, and update end-user desktop and laptop software with minimal support, and systematically prioritize and escalate issues when appropriate

Use knowledge transfer forums to identify and resolve problems and contribute to all phases of desktop support, including coordination, monitoring, tracking, and resolution related to installations, upgrades, software, hardware, operating systems, and operating system configuration issues as well as perform equipment moves, adds and changes for end users

Speak and read English at a level that is sufficient to satisfactorily perform the essential functions of the position

Performs other duties as assigned

Follows Palomar Health rules, policies, procedures, applicable laws and standards

Carries out the mission, vision, and quality commitment of Palomar Health