BUCO · 1 month ago
Business Process Analyst (Store Operations) - Support Office - IS & T
United States
Full-time
Remote
Mid, Senior Level
3+ years expBUCO is seeking a Business Process Analyst (Store Operations) to support the CIO’s enterprise transformation programme by analysing and optimising store-level operational processes. The role involves ensuring efficient and standardised store operations while driving superior customer experience across all branches.
IndustrialManufacturingPlastics and Rubber Manufacturing
Responsibilities
Map and document As-Is and To-Be workflows for core store functions, including: Sales and Customer Service, Goods Receiving and GRN, Stock Control, Deliveries and Logistics, Cash Management and Administrative Procedures, Store Maintenance and Compliance
Identify operational inefficiencies, redundant activities, and non-standard practices across stores
Design optimised 'To-Be' processes that promote standardisation, simplicity, and efficiency
Ensure all process models align with TBCo’s enterprise architecture, technology systems, and CIO strategy
Maintain updated store process documentation in the central process repository
Apply Lean and Six Sigma methodologies to eliminate waste, reduce transaction time, and improve throughput
Collaborate with Store Managers and Regional Operations teams to implement best practices
Develop Standard Operating Procedures (SOPs) and store execution checklists
Monitor operational KPIs such as customer wait time, order fulfilment accuracy, inventory management and delivery turnaround
Establish continuous improvement loops to embed learning and drive operational maturity
Partner with IT, Architecture, and ERP teams to automate manual workflows (e.g., GRN capture, delivery confirmations, sales order tracking)
Support rollout and training on digital tools and mobility solutions
Identify and document opportunities for RPA and workflow automation at store level
Support system testing, UAT, and change adoption for new digital initiatives
Ensure alignment of store processes with ERP, CRM, and e-commerce integrations
Ensure store operations comply with King IV governance, POPIA, Health & Safety, and internal policies
Conduct operational compliance checks and audits of key store processes
Identify risks related to inventory handling, cash control, and data privacy, and recommend mitigations
Support standardisation of Delegation of Authority and store-level approval processes
Ensure full documentation and audit readiness of all store workflows
Perform scheduled process audits across stores to ensure compliance with approved SOPs and standards
Develop and maintain operational audit templates and process risk registers
Analyse recurring issues and process deviations, recommending corrective and preventive measures
Partner with Operations, Finance, and Compliance to address findings and verify closure of audit actions
Report audit outcomes and improvement opportunities to the Risk Committee and CIO
Work closely with Store Managers, Regional Managers, Shared Services, and Merchandise to ensure end-to-end process alignment
Facilitate process improvement workshops and training at store level
Capture on-the-ground insights to inform process design and future system enhancements
Support communication and change management initiatives for process rollouts
Act as the liaison between stores and head office to ensure operational feedback is incorporated into strategic planning
Qualification
Required
Bachelor's Degree or Diploma in Operations Management, Industrial Engineering, Business Administration, or related field
3–5 years' experience in retail operations, process improvement, or business analysis
Experience mapping and optimising operational processes using BPMN or similar tools
Working knowledge of ERP, POS, inventory, and logistics systems (e.g., Syspro, SAP, Klipboard, Babbage)
Experience with data analysis and dashboard tools (Excel, Power BI)
Preferred
Lean Six Sigma Yellow or Green Belt (preferred)
Company
BUCO
Somos líderes e innovadores en el desarrollo y fabricación de piezas de caucho en el mercado agrícola con presencia en Europa, África, Asia, Oceanía y América.
51-200 employees
Funding
Current Stage
Growth StageRecent News
2025-03-05
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