Pet Food Experts · 1 month ago
Accounts Receivable, Credit & Collections Manager
Pawtucket, RI
Full-time
Onsite
Senior Level, Lead/Staff
8+ years expPet Food Experts is the nation's leading pet specialty distributor, proudly serving over 10,000 pet retail locations nationwide. The Accounts Receivable, Credit & Collections Senior Manager will lead all aspects of the company’s credit, collections, and accounts receivable operations, ensuring timely collection of receivables and effective credit risk management while fostering strong customer relationships.
Food and BeverageRetail
Responsibilities
Oversee credit policy and approval process for all new and existing customers to ensure compliance with company standards and risk tolerance
Evaluate financial statements, payment history, and industry trends to establish and monitor credit limits
Implement and maintain credit scoring models and risk assessment tools
Partner with Sales leadership to support growth initiatives while mitigating credit exposure
Manage and oversee all aspects of customer collections and cash application processes to ensure accurate, timely, and efficient receipt of payments
Maintain strong working capital and DSO (Days Sales Outstanding) performance metrics
Develop and lead proactive collection strategies, including account reviews, payment plans, and escalation processes
Resolve disputes and deductions in collaboration with Sales and Customer Experience teams
Oversee application of payments, reconciliation of customer accounts, and maintenance of accurate AR records
Lead, train, and develop a high-performing AR and credit team to meet organizational goals
Identify and implement process improvements and automation opportunities within AR and credit operations
Drive ERP and system optimization initiatives to improve visibility, controls, and efficiency
Establish and monitor departmental KPIs; deliver monthly AR and cash flow reporting
Partner with Sales, Customer Experience, and Operations to ensure credit policies support revenue goals while protecting company assets
Collaborate with Legal on high-risk accounts, collection actions, and customer agreements
Support external audits and internal control compliance for AR and credit functions
Qualification
Required
Bachelor's degree in Accounting, Finance, or Business required
8–12 years of progressive AR/Credit/Collections experience in a large, multi-location environment
3–5 years in a management or senior leadership role
Strong understanding of credit risk management, cash application, ERP systems, and AR reporting
Proven ability to develop and enforce credit policies while supporting business growth
Strong analytical, negotiation, and problem-solving skills
Excellent leadership, communication, and relationship management abilities
Proficient in financial analysis, credit metrics, and cash forecasting
High level of integrity, accountability, and attention to detail
Benefits
Competitive Pay – Because your hard work should be rewarded!
Comprehensive Health Benefits – Medical, dental, and vision to keep you feeling your best.
Retirement Savings with Employer Match – Helping you invest in your future.
Flexible Time Off – Unlimited days to recharge, adventure, or just enjoy some quality time with your pet!
Paid Parental Leave – Support for growing families (two-legged and four-legged!).
Company-Paid Life & Disability Insurance – We’ve got your back, no matter what.
Health & Dependent Care FSAs – Because budgeting for wellness should be easy.
Pet Perks & Discounts – Exclusive savings on the best pet products!
Extra Voluntary Benefits – Convenient options for additional coverage, deducted straight from payroll.
Employee Assistance Program (EAP) – Mental health, financial wellness, and more—because life happens.
Company
Pet Food Experts
Pet Food Experts is a wholesale company specializing in pet foods and supplies.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
Dot Family Holdings
2022-03-08Series Unknown
Leadership Team
Keri Lemieux
Chief of Staff
Recent News
Company data provided by crunchbase