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KnitWell Group · 6 hours ago

Analyst, Customer Insights

New York, NY

Full-time

Hybrid

Entry Level

$66K/yr - $79K/yr

1+ years exp

KnitWell Group is a specialty retail operating company comprising iconic brands in America. The Analyst on the Customer Insights team will support customer-facing projects by analyzing data, interpreting customer feedback, and preparing summaries to guide business decisions.

ApparelFashionLifestyleRetailWomen's

No H1B

Hiring Manager

Lindsay Lipari

Responsibilities

Collaborate with CI team leads and business partners to design and field projects in support of priority business questions

Support the execution of surveys, online customer communities, and other research methods, including questionnaire design, survey programming, and fieldwork monitoring

Analyze quantitative and qualitative data to identify patterns, themes, and insights

Prepare clear, organized data visuals and reports to communicate findings

Monitor macro customer, category, and competitive trends relevant to our brands

Qualification

Data analysisSurvey researchStatistical toolsMicrosoft ExcelConsumer psychologyCuriosityRetail experienceInterpersonal skillsAttention to detailAdaptability

Required

Bachelor's Degree required

Proficient in Microsoft PowerPoint, Word, Excel, Outlook

Ability to interpret datasets, identify patterns, and visualize insights to tell a clear story

Intuitive understanding of consumer psychology, behavior and related business considerations

Strong attention to detail and high standards of accuracy in analysis and reporting

Strong interpersonal skills and ability to prioritize requests effectively

Demonstrates curiosity, resourcefulness, and adaptability in a fast-paced environment

Preferred

1-3 years of relevant professional experience preferred (e.g., strategy, research, consulting, corporate retail)

Experience with survey research platforms and statistical tools, like SPSS or Q, is a plus

Experience or demonstrated interest in retail / fashion

Benefits

You will be eligible to receive a merchandise discount at select KnitWell Group brands, subject to each brand’s discount policies.

Support for your individual development plus opportunities for career mobility within our family of brands.

A culture of giving back – local volunteer opportunities, annual donation and volunteer match to eligible nonprofit organizations, and philanthropic activities to support our communities.

Medical, dental, vision insurance & 401(K)

Employee Assistance Program (EAP)

Time off – paid time off & holidays