CIBT · 1 month ago
Legalization Consultant
Washington, DC
Full-time
Onsite
New Grad, Entry Level
$24/hr - $26/hrCIBT is a premier visa service provider committed to delivering service excellence. The Legalization Consultant plays a crucial role in managing customer legalization requests and ensuring a high level of client satisfaction through effective communication and organizational skills.
LeisureTourismTravel
Responsibilities
Analyzes customer legalization requests to provide clear direction to fulfill requests. Includes but not limited to understanding steps that need to be taken to legalize/authenticate different document types. Ability to review Trade Documents to secure Certificate of Origin along with others
Provides the highest level of service to customers; provides detailed information on available services that align with requirements, assisting the customer in making informed decisions
Maintain deep content knowledge on all aspects of CIBT’s business process to complete orders, systems capabilities and CIBT policies and procedures
Adhere to office process flows that ensuring maximum efficiencies and productivity
Oversee and manage passport logistics for CIBT to ensure correct submission, collection, Quality Control and return of client’s documentation
Ensure the cash flow process is correctly reconciled and all submissions and collections are accounted for
Maintain performance standards to ensure quality service and optimal performance. Quantitative metrics will include, but are not limited to number of orders completed, number of orders drafted
Ensure that all files are reviewed and despatch arrangements finalized (drafted) for the following working day
Be flexible in shift rotation to create a true sense of team work
Work closely with other areas across the business, to support ongoing improvements and provide input into strategic and tactical plans that enhance, expand and improve our overall customer service and the quality of CIBT Visas’ offering
To undertake all other reasonable duties as requested by the Team Lead, Director
Ensure that all required documents are returned to the applicant in accordance with their date required
Stays abreast of all product/service enhancements, system updates, and changes to requirements; become specialized in the Legal process; maximizing efficiencies and productivity
To work with professionalism, honesty and integrity maintaining confidentiality
To treat people fairly, with respect, impartially and consistency
Qualification
Required
Proven excellent written and verbal communication skills
Familiarity with Document Authentication processes and procedures including Trade Documents, Apostilles, Translations, Notary and other legalization components
Ability to work the demanding hours required of the role
Ability to problem solve and use resources available
Excellent organizational and time management skills
Adhere to deadlines and adapt to changing circumstances
Handle high volume while maintaining excellent attention to detail
Monitor own work and self-edit
Preferred
Previous knowledge with Document Authentication or Legalization services
Proven strong analytical ability
Multi-lingual
Benefits
Medical, Dental, and Vision Insurance
401(k) Retirement Plan with Company Match
Flexible Spending Accounts and Health Savings Account
Life Insurance, Short-Term Disability, and Long-Term Disability Coverage
Company Paid Holidays and Paid Time Off
Paid Parental Leave
Pet Insurance
Travel Assistance Services
Legal and Identity Theft Protection Plans
Commuter Benefit Subsidy
Employee Recognition Programs
Referral Bonus Opportunities
Company
CIBT
CIBT is the leading global provider of immigration and visa services for corporations and individuals with over 1,600 expert immigration and visa professionals, attorneys and qualified migration consultants located in over 60 offices in 27 countries.
Founded in 1989
1001-5000 employees
H1B Sponsorship
CIBT has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (2)
2023 (4)
2022 (5)
2021 (3)
2020 (8)
Funding
Current Stage
Late StageTotal Funding
unknown2017-06-01Acquired
2016-06-01Debt Financing
2010-10-05Series Unknown
Leadership Team
Aravind Venkateswaran
Global Chief Information Officer
Company data provided by crunchbase