Vista Applied Solutions Group Inc · 1 month ago
Network Support Technician
Montgomery, AL
Contract
Onsite
Entry Level
1+ years expVista Applied Solutions Group Inc is seeking a Network Support Technician for a full-performance level role involving applied and developmental technical work in data systems monitoring and maintenance. The technician will be responsible for monitoring and maintaining the Client’s LAN/WAN networks, ensuring service reliability and availability across statewide multi-complex networks for both voice and data circuits.
Information TechnologySoftware
Responsibilities
Monitor network alarms, alerts, and faults; respond promptly to ensure service reliability and availability
Maintain and update ServiceNow records including incidents, requests, problems, configuration items, change requests, and resolution details
Analyze State Data Network using reports from network management systems, databases, and spreadsheets to identify and address equipment or service issues
Initiate trouble reports and corrective procedures to involve appropriate maintenance or technical support personnel
Participate in shift work, including weekends and holidays, as part of a 24/7 operational support team
2nd shift. 4pm-12am. Shift will be Monday through the following Wednesday. So, a 10-day shift, then 4 days off, 5-day shift 2 days off, then repeat
Qualification
Required
Minimum 1 year of experience with LAN/WAN maintenance and support
Minimum 1 year of call center or service desk experience
Strong customer service skills
Experience or knowledge of voice and data circuits, including troubleshooting and research
Familiarity with incident ticketing systems such as ServiceNow or Remedy
At least 1 year of systems analysis or service desk experience
High School Diploma or GED
Preferred
CompTIA Network+ Certification
Company
Vista Applied Solutions Group Inc
Vista Applied Solutions Group is a staffing and recruiting company offering application software development services.
201-500 employees
H1B Sponsorship
Vista Applied Solutions Group Inc has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (149)
2024 (117)
2023 (173)
2022 (114)
2021 (120)
2020 (165)
Funding
Current Stage
Growth StageCompany data provided by crunchbase