CarMax · 1 month ago
Business office associate
TN - Chattanooga
Full-time
Onsite
New Grad, Entry LevelCarMax is a leading automotive retailer, and they are seeking a Business Office Associate to provide iconic customer service in a fast-paced, team-oriented environment. The role involves facilitating sales, auction, and appraisal processes, managing cash, and ensuring accurate processing of paperwork associated with sales.
AutomotiveMarketplaceOnline Portals
Responsibilities
Assists store personnel and all store departments in their daily functions while adhering to CarMax guidelines
Provides customer service by greeting customers, balancing overflow traffic, listening to and answering customer questions and explaining paperwork processes
Seeks win/win solutions for the customer and partners appropriately
Accurately processes paperwork associated with retail/wholesale automobile sales and appraisal purchases including daily reporting, records management, coordinating with banks for financial information, obtaining required signatures and information regarding registration and/or titling, processing reassignments, and auditing completed paperwork
Manages multiple pay types including receiving and counting money, distributing funds, preparing deposits and handling of the safe with considerations to security and loss prevention
Processes paperwork affiliated with state titling and registration agencies. This may include submitting paperwork necessary to title and/or and register a vehicle for a customer after the sale
Mentor new Business Operations Associates, as well as train other store departments on Business Office processes and procedures
Administrative responsibilities may include, but are not limited to: copying, filing, reconciliation of dealer plates, effective data entry in Microsoft applications as well as proprietary systems
Answers multi-line phone system, responds to callers’ needs and direct calls as appropriate
Qualification
Required
Read, interpret and transcribe data in order to maintain accurate records
Use resources and partnership to balance the needs of the customer and the business
Understand numeric filing system
Effective use of word processing, spreadsheet and other programs, displaying intermediate PC skills
Multi-task in a high energy, fast-pace team oriented work environment
Lift objects that weigh as much as 15-20 lbs
Speak and listen effectively in dealing with both internal and external customers, in person and over the phone
Complete CarMax provided training on the functional areas of the Business Office, allowing for cross-training and full coverage of Business Office activities
Develop partnerships with other departments inside and outside of the store in order to provide iconic customer service
Company
CarMax
CarMax provides an online platform for searching new and used cars, researching models, and comparing vehicles.
Founded in 1993
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$98.19M2021-06-08Post Ipo Equity· $98.19M
1997-01-05IPO
Leadership Team
T
Tom Reedy
EVP & Chief Financial Officer
Charles Joseph Wilson
Executive Vice President, Chief Operating Officer
Recent News
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