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Lovable · 2 months ago

Product Experience Specialist (APAC)

United States

Full-time

Remote

New Grad, Entry Level

Lovable is a company that enables anyone to build software with any language, and they are seeking a Product Experience Specialist to deliver world-class support. The role involves troubleshooting user problems, capturing insights, and improving support processes to enhance the user experience.

Artificial Intelligence (AI)Developer PlatformDeveloper ToolsSoftware

Responsibilities

Become a Lovable expert: Understand every part of our product

Provide Delightful Support: Solve a wide range of user problems with speed, warmth, and clarity

Troubleshoot and escalate effectively: Investigate bugs, edge cases, and unexpected behavior, partnering with engineering when needed to get users unblocked

Capture and share insights: Spot patterns in feedback and flag what matters most to the product and engineering teams

Improve our support stack: Keep help docs sharp and find ways to automate the repeatable stuff without losing the human touch

Be the Voice of the Customer: Take extreme ownership in making sure user feedback drives product direction

Qualification

User-First MindsetCrystal-Clear CommunicatorSharp Problem SolverB2C SaaS Support ExperienceExperience using Lovable

Required

User-First Mindset: You instinctively advocate for users and always look for ways to improve their experience. You sweat the details because they matter

Crystal‑Clear Communicator: Whether it's a concise chat reply or detailed bug report, you communicate warmly, clearly, and precisely

Sharp Problem Solver: You stay calm under pressure, think clearly in messy situations, and move fast to get users unblocked even if it is something we haven't seen before

Preferred

Experience in B2C Saas customer support using tools like (e.g. Intercom)

Experience using Lovable

Company

Lovable

Lovable provides an AI-driven platform enabling users to generate and deploy web applications and websites from natural language prompts.

Founded in 2023

Dover, Delaware, USA

51-200 employees

https://lovable.dev

Funding

Current Stage

Growth Stage

Total Funding

$552.5M

Key Investors

AccelCreandum

2025-12-18Series B· $330M

2025-07-17Series A· $200M

2025-02-25Seed· $15.04M

Leadership Team

Anton Osika

Co-Founder

Fabian Hedin

Co-Founder

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