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Giveffect · 1 month ago

Nonprofit-SaaS Client Success Account Manager

United States

Full-time

Remote

Entry, Mid Level

$52K/yr - $60K/yr

2+ years exp

Giveffect is a purpose-driven company revolutionizing the nonprofit sector with powerful software solutions. The Nonprofit-SaaS Client Success Account Manager will be responsible for onboarding new clients, providing ongoing support, and ensuring successful adoption of the platform to enhance nonprofit operations and fundraising efforts.

Information TechnologyInternetSoftware

Responsibilities

Onboard new nonprofit clients: guiding them through setup, data migration coordination, and training

Serve as the main point of contact for your portfolio, delivering proactive check-ins and ongoing support

Troubleshoot and resolve issues via chat and email, aiming for first-contact resolution

Collaborate cross-functionally to escalate and resolve technical issues quickly

Deliver client training: from one-on-one sessions to live webinars

Document and improve processes by contributing to our internal and client-facing Knowledge Base

Spot patterns in client requests and recommend product or process improvements

Stay current on product updates and guide clients through changes with confidence

Qualification

Nonprofit experienceSaaS platformsClient communicationHTML skillsSupport tools experienceAnalytical skillsProblem-solvingOrganizational skills

Required

2–5 years experience working with or within nonprofits is required

Working knowledge of nonprofit systems, especially donor databases and fundraising tools

Excellent written and verbal communication skills—clear, concise, and client-friendly

Associate or Bachelor's degree, or equivalent hands-on technical support experience

Ability to manage multiple tasks in a fast-paced, client-facing environment

Experience using support tools like Zendesk, HelpScout, or similar platforms

Preferred

Strong HTML skills are highly preferred

Experience with platforms like Blackbaud (Raiser's Edge, eTapestry, Luminate, Convio), Salesforce, Neon, Virtuous, Greater Giving, Classy, OneCause, Network for Good, Mailchimp, Constant Contact, Volgistics, VolunteerHub, Cervis, CiviCore