Industrious · 8 hours ago
Workplace Experience Associate (Arrival & Reception) - NYC
New York, NY
Full-time
Onsite
New Grad, Entry Level
$28/hr - $31/hrIndustrious is the largest premium workplace-as-a-service provider, dedicated to creating exceptional workplace experiences. As a Workplace Experience Associate, you will manage guest flows, coordinate meetings, and ensure a welcoming environment for clients and guests.
CollaborationCommunitiesCoworkingPropTech
Responsibilities
Deliver a warm, polished, and anticipatory welcome for all employees and guests
Manage guest check-in, access coordination, and wayfinding in partnership with security
Maintain a calm, organized, and visually refined reception environment
Guide the flow of arrivals and departures so every interaction feels seamless
Assist with meeting room setups, resets, and light cleanup to ensure spaces remain guest-ready
Support catering partners with delivery coordination, presentation standards, and replenishment
Coordinate with AV and operations teams so meetings start smoothly and issues are addressed quickly
Help manage transitions between back-to-back meetings or events
Manage daily visitor logs and ensure accurate guest information for security and workplace teams
Keep Building EAs consistently updated on guest arrivals, meeting attendees, and day-of changes
Prepare and distribute daily summary booking logs for upcoming meetings and events
Support employee onboarding and badging processes by guiding new hires and contractors through access steps
Conduct frequent walkthroughs to confirm room cleanliness, supplies, and basic functionality
Assist with light administrative tasks such as signage updates, delivery coordination, and vendor check-ins
Embody our hospitality principles—Welcomed, Empowered, Belonging—across every touchpoint
Uphold our proprietary Steps of Service in all guest interactions
Communicate clearly and empathetically when assisting guests or resolving requests
Participate in service training, Audits, and continuous improvement activities
Qualification
Required
Ability to deliver a warm, polished, and anticipatory welcome for all employees and guests
Experience managing guest check-in, access coordination, and wayfinding
Ability to maintain a calm, organized, and visually refined reception environment
Experience guiding the flow of arrivals and departures
Ability to assist with meeting room setups, resets, and light cleanup
Experience supporting catering partners with delivery coordination and presentation standards
Ability to coordinate with AV and operations teams
Experience managing daily visitor logs and ensuring accurate guest information
Ability to keep Building EAs updated on guest arrivals and meeting attendees
Experience preparing and distributing daily summary booking logs
Ability to support employee onboarding and badging processes
Experience conducting frequent walkthroughs to confirm room cleanliness and supplies
Ability to assist with light administrative tasks
Strong communication skills to embody hospitality principles
Ability to uphold proprietary Steps of Service in guest interactions
Experience participating in service training and continuous improvement activities
Benefits
Heavily subsidized healthcare plans
Paid time off
Wellness programs
Professional development grants
401k plan
Company
Industrious
Industrious is a premium flexible workspace provider that redefines the workplace experience.
Founded in 2013
201-500 employees
Funding
Current Stage
Late StageTotal Funding
$422MKey Investors
Riverwood Capital
2025-01-14Acquired
2021-02-22Corporate Round· $200M
2019-08-22Series D· $80M
Leadership Team
Jamie Hodari
CEO and Co-Founder
Gentry Long
Chief Commercial Officer (CCO)
Recent News
EIN Presswire
2025-12-22
2025-12-05
Washington Technology
2025-12-04
Company data provided by crunchbase