Upstart · 2 days ago
Business Analyst, Lending Partnerships
Columbus, Ohio Metropolitan Area
Full-time
Hybrid
Entry, Mid Level
$79K/yr - $90K/yr
2+ years expUpstart is the leading AI lending marketplace partnering with banks and credit unions to expand access to affordable credit. The Business Analyst will work with Customer Success teams to support lending partners, drive insights, and enhance operational efficiency through data analysis and collaboration across multiple functions.
Artificial Intelligence (AI)AutomotiveConsumer LendingCreditFinancial ServicesFinTechLendingMachine LearningPersonal Finance
Responsibilities
Respond promptly and professionally to partner requests, resolving questions about reports, access, and data accuracy
Support monthly reporting delivery across lending partners, ensuring reports are accurate, consistent, and delivered on schedule
Manage administrative tasks such as user access, password resets, and data visibility permissions across systems and teams
Coordinate with internal teams (Finance, Compliance, and Product) to resolve reporting and reconciliation discrepancies
Pull and analyze key metrics (e.g., ticket creation, completion trends, and partner activity) to identify inefficiencies and recommend improvements
Use SQL and data visualization tools (Tableau, Looker, or Power BI) to generate insights that enhance partner and internal team performance
Assist with reconciliation and financial reporting tasks, such as loan balances, remittances, and quality assurance
Identify opportunities to streamline workflows and improve reporting accuracy and timeliness
Collaborate across teams to ensure operational readiness for new product launches and system updates
Help document and enhance internal processes to improve scalability and partner satisfaction
Support new initiatives and one-off projects as the business evolves, demonstrating adaptability and ownership in ambiguous situations
Communicate project results and findings clearly to both technical and non-technical audiences
Qualification
Required
2+ years in a business analyst, operations, or strategy role; experience in fintech, banking, or financial services strongly preferred
Bachelor's degree in Business, Economics, Finance, or a related field preferred
Proficiency in Google Sheets or Excel
Experience working with SQL or data visualization tools such as Tableau, Looker, or Power BI
Preferred
Demonstrated ability to work cross-functionally in a collaborative, fast-paced environment
Comfort with ambiguity and shifting priorities
Entrepreneurial mindset: curious, resourceful, and proactive
Familiarity with financial services, fintech, or consumer lending industries
Benefits
Comprehensive medical, dental, and vision coverage with Health Savings Account contributions from Upstart
401(k) with 100% company match up to $4,500 and immediate vesting and after-tax savings
Employee Stock Purchase Plan (ESPP)
Life and disability insurance
Generous holiday, vacation, sick and safety leave
Supportive parental, family care, and military leave programs
Annual wellness, technology & ergonomic reimbursement programs
Social activities including team events and onsites, all-company updates, employee resource groups (ERGs), and other interest groups such as book clubs, fitness, investing, and volunteering
Catered lunches + snacks & drinks when working in offices
Company
Upstart
Upstart (NASDAQ: UPST) is a leading AI lending marketplace partnering with banks and credit unions to expand access to affordable credit.
1001-5000 employees
H1B Sponsorship
Upstart has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (68)
2024 (67)
2023 (85)
2022 (85)
2021 (42)
2020 (15)
Funding
Current Stage
Public CompanyTotal Funding
$3.36BKey Investors
CastlelakeProgressiveRakuten
2025-11-06Post Ipo Debt· $1.5B
2025-09-05Post Ipo Debt· $320M
2025-08-12Post Ipo Debt· $600M
Leadership Team
Dave Girouard
Founder & CEO
Paul Gu
Co-Founder
Recent News
The Motley Fool
2026-01-03
The Motley Fool
2026-01-01
2025-12-17
Company data provided by crunchbase