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First Supply LLC · 3 hours ago

HVAC Customer Service Consultant

Dubuque, IA

Full-time

Onsite

Mid Level

3+ years exp

First Supply LLC is a leading wholesale distributor in the plumbing and HVAC industry, dedicated to providing a Best-In-Class Customer Experience. They are seeking a HVAC Customer Service Consultant to interact with customers, resolve inquiries, and recommend products based on customer needs.

ManufacturingWholesale

Responsibilities

Promptly answer telephone calls in a professional manner from customers placing an order or requesting information on specialized technical specifications, pricing on such product or availability of product Quickly and effectively find creative ways to meet customer’s needs

Identify and propose solutions that benefit all parties involved; or escalate critical issues to the most appropriate personnel to handle the situation

Determine and set pricing on products and services as needed to respond to customer requirements while meeting First Supply LLC’s profit objectives

Recommend products and provide service to customers, based on customer’s specific needs

Provide accurate information regarding availability of in-stock items to customers; and recommend any stock level issues to purchasing

Prepare and present quotations to meet customer needs

Accurately enter customer sales orders into the business system

Ensure product orders are shipped in a timeframe to meet customer’s needs

Contact or visit potential customers to evaluate their needs, and promote the sale of products and services

Gather competitive information from trends in the industry or marketplace and develop plans for opportunities or problems

Identify and make recommendations for change for any unusual or repetitive technical service-related problems with products

Other duties as assigned

Qualification

HVAC product knowledgeCustomer service experienceComputer skillsCommunication skillsProblem-solving skills

Required

Three years of related experience or equivalent training in trade fields

Extensive product knowledge in HVAC

Computer knowledge and skills with the ability to learn First Supply LLC's business system

Ability to assess customer needs and provide customer satisfaction

Ability to communicate information and ideas effectively with customers by telephone and in person

Ability to identify solutions, conclusions or approaches to provide customer satisfaction; and still consider the relative costs and benefits to all involved