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NEOGOV · 1 month ago

Rapid Shelter Exit Navigation Case Manager (TASS II)

Coleman A Young Municipal Center, MI

Full-time

Hybrid

New Grad, Entry Level

$50K/yr - $100K/yr

NEOGOV is a part of the City of Detroit's Housing and Revitalization Department, which addresses city-wide housing insecurity. The Shelter Navigation Case Manager will manage a caseload of households, facilitate relocation services, and maintain contact with residents to secure permanent housing solutions.

GovTechHuman ResourcesInformation TechnologySoftware

Responsibilities

Manage a caseload of 50+ households

Identify eligible housing options and complete applications and housing packets on behalf of residents and households

Advocate with landlords and voucher agencies to secure permanent housing

Identify and address other household barriers to permanent housing

Maintain regular and documented contact with residents facing housing displacement, describing case management progress to program management on a weekly basis

Create a housing case management plan based on the results of a household needs assessment and maintain that plan by executing key objectives with and for the resident over the course of a 90+ day case management period

Plan outreach and/or documentation collection in-person at Shelter locations

Develop and maintain working knowledge of relevant social services systems and agencies to ensure client access to appropriate services

Arrange face-to-face communication with client as needed

Attend and participate in required team meetings and trainings including, but not limited to HIPAA, trauma-informed care, and other direct services trainings as organized by the Office

Maintain and enter data into HMIS and/or other case management systems

Communicate with emergency shelter staff to ensure services are streamlined and coordinated, and to prevent duplication of services

Performs special projects and other duties as assigned

Qualification

Housing placement experienceCase management softwareData trackingMicrosoft WordMicrosoft ExcelCommunication skillsTeam collaborationProblem-solving skillsOrganizational skillsConfidentiality

Required

Prior experience assisting individuals with housing placement

Ability to work with people in crisis and conflict, including those facing or experiencing homelessness, financial challenges, mental illness and/or chemical dependency

Ability to organize, prioritize multiple projects and meet deadlines in a time-sensitive environment

Ability to communicate clearly and professionally verbally and in writing

Demonstrated ability to work effectively and productively with others (including supervisors, colleagues, volunteers, clients and vendors)

Regular and reliable attendance

Ability to maintain the confidentiality of clients as well as client information and records

Demonstrated ability to work effectively under stressful conditions

Understand and maintain professional ethics and boundaries

Ability to adapt to change

Proven ability to work in collaborative team environment

Strong creative and independent thinking skills that will lead to individualized action plans

Good working relationships with internal and external customers

Proficient in Microsoft Word and Excel and other case management systems

Working knowledge of organizational development issues

Skill in utilizing case management software

Tracking data and maintaining individual case management metrics

Presenting precise information (orally, written, and/or using PowerPoint or Word) to a variety of audiences

Use of Smartsheet

Use of Microsoft Office (i.e. Word, Excel, Access, PowerPoint, and / or other office suite software packages)

Use of Excel (e.g. Pivot Tables, Vlookup, Hlookup, charts, tables, and / or other related software packages) functionality

Communicating in writing clearly and effectively, demonstrate this skill by rendering technical details and reports in a form readily understandable to management and the public

Understanding written sentences and paragraphs in work related documents

Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times

Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems

Talking to others to convey information effectively

Establishing and maintaining good working relationship with other City employees and the public

Ability to collect, quickly interpret, and analyze information from a variety of sources, apply criteria, draw conclusions and develop case management plans

Utilize a variety of fact-finding techniques (e.g. interview, case analysis, observation) to elicit appropriate to solve for housing displacements

Read, interpret, and effectively analyze individual situation reports

Choose the right intermediary methods or tactics to solve a problem

Communicate information and ideas clearly and effectively both orally and in writing so they can be understood

Read and understand information and ideas presented in writing

Add, subtract, multiply, or divide quickly and correctly

Apply general rules to specific problems to produce answers that make sense

Work tactfully and effectively with employees, supervisors and managers, grantors, sub-recipients, and with elected and appointed officials and senior staff in assigned Departments and Agencies

Take initiative to acquire additional knowledge and education to remain current in field

Work as part of a team

Benefits

CURRENT SICK LEAVE – Granted (3) months of continuous service. (1) day per month, not to exceed (12) days per year.

VACATION – Granted (1) day per pay period, not to exceed 20 days per fiscal year

PAID HOLIDAYS – Granted if paid for 600 straight time hours in the (12) months prior to the holiday

MILEAGE REIMBURSEMENT - Granted on same basis as regular employees.

WORKERS COMPENSATION – Covered by applicable laws.

UNEMPLOYMENT COMPENSATION - Covered by applicable laws.

HOSPITALIZATION – You are eligible to purchase healthcare benefits for yourself and your dependents under a group rate. You will be responsible for the full premium, *no employer contribution will be applied.*Please review the Health Care Plan Options Booklet for more detailed information.