XO · 9 hours ago
Overnight Client Services Executive
Fort Lauderdale, FL
Full-time
Onsite
New Grad, Entry LevelXO is revolutionizing the private aviation industry by combining data intelligence with distinct, elevated service. The Overnight Client Services Executive will be the first point of contact for customers, managing their travel experience and ensuring exceptional service throughout.
AerospaceAir TransportationPublic TransportationTransportationTravel
Responsibilities
Arrange all flight-related services, managing active tickets containing client requests/changes, keeping itinerary up to date for client and in all systems
Ensure that the client is communicated with regarding all restrictions, always recommending the best options to them and striving to meet their every travel need
Onboarding new clients to introduce them to the product and the company, speaking to clients and building relationships, maintaining clear, concise, and professional communication with our clients at all times
Partner with sales team, operations team, billing team, and crew to support them as needed, ensuring a seamless experience for clientele
Be able to keep systems up to date, navigate between different programs with ease, be resourceful in finding answers using the guides given at the time of training
Qualification
Required
You have experience in a customer service role and the enthusiasm and determination to provide exceptional service to all customers
Your experience includes skillfully handling difficult and demanding situations, while ensuring that the customers' experience is seamless
You're proactive, service-driven, a keen team player and possess excellent interpersonal skills
You have ability to multi-task in a high-pressure environment
Excellent English language skills, including advanced spelling and grammar that will enable you to communicate clearly with your customers
You're able to maintain accuracy, a strong attention to detail and deliver punctually even when working under pressure
Company
XO
XO is a private aviation company providing commercial airline services and asset-light flying solutions to its clients.
Founded in 2006
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
$153.45M2018-09-20Acquired
2009-12-16Series Unknown· $10.45M
2007-09-26Private Equity· $143M
Leadership Team
Chelsie Eddings
Marketing Manager, Partnerships
Derek Shore
Partnerships & Events
Recent News
Thailand Business News
2025-10-31
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