Verra Mobility · 3 hours ago
Associate Service Desk Analyst
Mesa, AZ
Full-time
Onsite
Entry Level
2+ years expVerra Mobility is a global leader in smart mobility, developing technology-enabled solutions for safe and efficient movement. The Associate Service Desk Analyst will be responsible for providing first-level technical support for service and incident requests, ensuring effective communication and resolution for end users.
AutomotiveFleet ManagementPublic SafetySmart CitiesTransportation
Responsibilities
Provide 1st level technical assistance and support for incoming queries and issues related to computer systems, printers, software, and hardware through emails, phone calls, and/or ticketing system
Effectively communicate expectations, timelines, and resolution to end users
Utilize and leverage resources and personnel to accomplish goals and tasks in a timely fashion
Answer all calls from end users and manage the shared mailbox
Interact with employees as the first level of assistance for in office walk ups
Hold meetings with stakeholders during major incidents as requested
Gain an understanding of the business. Keep abreast of new technology systems, methods and platforms
Learn and maintain processes in accordance with our SOX compliance program
Follow documentation to fulfill request and identify gaps to improve our processes
Other duties as assigned
Qualification
Required
2+ years of Service Desk related experience
2 years of experience supporting hardware, software, laptops and desktops
2+ years of proven customer service experience in person and via phone
Provide 1st level triage of all support tickets, emails and phone calls
Demonstrates the ability to run a technical meeting and provide the company updates during outages and business critical events
Familiar with configuration, set-up, testing and troubleshooting a variety of hardware including desktops, laptops, printers, sound and video-cards, peripherals and handheld devices
Familiar with installing, testing, and troubleshooting an array of software applications including multi-platform operating systems, third-party, and proprietary applications
Familiar with basic troubleshooting support of LAN, WAN, Wireless, Cellular, Broadband
Ability to handle multiple tasks concurrently and to completion
Collaborate with team members and others outside of IT to resolve complex issues
Maintain a high level of professionalism and be accountable for actions
Familiar with spyware removal, virus removal
Ability to identify and organize tickets along with emails according to priority and forward tickets to the proper tier of technicians in the correct resolving group
Provide afterhours support in a scheduled team rotation as needed
Preferred
Excellent customer service skill in a technology capacity by phone, email and in person
Familiar with PowerShell and running scripts to perform daily task
Familiar with Remote Desktop products used to troubleshoot
Must have attention to detail
Strong knowledge of ticket management
Working knowledge with Active Directory
Working knowledge with Office 365 and mailbox management
Experience with SCCM or similar PC management platforms
A+ Certification
Incident Management Experience
Bilingual
Familiar with ITIL methodology and corporate environment
Experience supporting/troubleshooting Apple products
Experience supporting/troubleshooting other mobile devices
Company
Verra Mobility
Verra Mobility provides smart mobility, traffic enforcement, and fleet solutions that improve road safety and transportation efficiency.
1001-5000 employees
H1B Sponsorship
Verra Mobility has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (8)
2024 (7)
2023 (11)
2022 (13)
2021 (7)
2020 (8)
Funding
Current Stage
Public CompanyTotal Funding
$1B2021-03-19Post Ipo Debt· $1B
2017-01-19IPO
Leadership Team
Stacey Moser
Executive Vice President, Commercial Solutions
Cate Prescott
CPO & EVP
Recent News
2025-12-27
2025-12-09
2025-11-25
Company data provided by crunchbase