Crawford & Company · 6 hours ago
Contractor Network Performance Coach
Jacksonville, FL
Full-time, Contract
Hybrid
Entry, Mid Level
1+ years expCrawford & Company is dedicated to restoring lives and communities through their work. They are seeking a Contractor Network Performance Coach to lead and educate contractors, analyze performance data, and help maintain standards that ensure quality outcomes.
Insurance
Responsibilities
Coach contractors and conduct educational trainings per company policies and client requirements to address identified trends
Provide real time coaching and feedback to contractors based on contractor performance
Work with management to determine training needs and training topics
Subject matter expert for Contractor Connection processes and program requirements
Create performance improvement plans touching multiple disciplines within the organization
Provide feedback and recommendations for formal training development
Address training related questions and queries from contractors
Coordinate with team members to develop and implement training models
Determine training timelines and develop training content
Maintain training documentations and make updates as per business needs
Develop best practices to improve training quality
Develop and maintain knowledge base and FAQs for contractors
Schedules contractor staff training sessions for new and existing contractors where required
Acts as change agent and facilitator of managing change initiatives
Assists all internal departments where required
Provide data review, analysis and monthly reporting of individual contractor and District performance results
Identify skill gaps for performance improvement and recommend final decisions regarding contractor status within network (i.e. suspension, terminations, etc.)
Make recommendations on process improvements that will gain efficiencies and reduce cycle times
Identify opportunities with existing processes and recommends process improvement measures
Create feedback loop between Network Performance Management team and contractor for ongoing performance monitoring
Participates in special projects or other assignments as directed
Upholds the Crawford Code of Business Conduct at all times
Qualification
Required
Bachelor's degree in business administration, management, construction or a related discipline; or an equivalent combination of experience
Minimum 1 year training, coaching and/or leadership experience
Exhibits team leadership capabilities
Familiar with residential and commercial construction, restoration means and methods
Ability to interpret contract terms and conditions
Basic construction estimating skills
Ability to review completed work and determine conformance with contract requirements and standard business practices
Ability to analyze and resolve problems while maintaining a spirit of cooperation and teamwork
Highly proficient and advanced computer skills, Windows, Microsoft Word, Excel, and working knowledge of property estimate software programs
Excellent written, verbal and oral communication skills
Excellent attention to detail; organizational and interpersonal skills
Demonstrated ability to manage multiple projects or contractors concurrently under minimal supervision
Tact and diplomacy
Highly objective decision making style based on facts, not intuition
Confident and decisive in reaching conclusions and determinations
Strong relationship/team building skills
Strong time management abilities
Will have frequent interaction with contractors and clients
Preferred
Minimum 1 year Project Management experience
Residential Property Insurance training experience
Previous experience in the construction industry. Insurance property loss adjusting experience helpful
Benefits
Pay and incentive plans that recognize performance excellence
Benefit programs that empower financial, physical, and mental wellness
Training programs that promote continuous learning and career progression while enhancing job performance
Sustainability programs that give back to the communities in which we live and work
A culture of respect, collaboration, entrepreneurial spirit and inclusion
Company
Crawford & Company
Based in Atlanta, GA Crawford & Company(R) (www.crawco.com) is the world's largest publicly listed independent provider of claims management and outsourcing solutions to carriers, brokers and corporates, with an expansive global network serving clients in more than 70 countries.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Larry Thomas
EVP - CEO Crawford U.S. Services
Bruce Swain
EVP - Chief Financial Officer
Recent News
Company data provided by crunchbase