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BJC Medical Group · 6 hours ago

Practice Manager Pulmonary

Belleville, IL

Full-time

Onsite

Entry, Mid Level

$57K/yr - $93K/yr

2+ years exp

BJC Medical Group is the multi-specialty physician organization of BJC HealthCare, providing access to top-ranked medical care. The Practice Manager is responsible for the day-to-day operations of an ambulatory site, overseeing clinical and non-clinical staff, managing patient experience, and coordinating financial and administrative activities.

Health CareHospitalMedical

Responsibilities

Manages individual(s) including but not limited to: onboarding and hiring, training, workload management & performance evaluations, conducting professional development plans as needed. Ensures that the productivity and actions of that group meet/support the overall operational goals of the department as established by department leadership

Develops and adheres to departmental staffing, revenue and/or expense budgets. Responds to changes in the business which may affect the ability to achieve the budget goals

Respond to patient complaints and engages in service recovery; analyzes and determines necessity to elevate the complaint based on situation, monitors patient satisfaction metrics and takes action as needed to ensure operational success

Leads and collaborates with staff to ensure a cohesive work environment in support of highly engaged and productive workforce. Address employee relations concerns and escalate issues as appropriate

Leads and participates in daily huddles and rounding for facilitation of patient flow to ensure patient, employee and provider satisfaction. Monitors and ensures adherence to department standard work and procedures. Available for immediate and timely response to barriers or obstacles to daily workflows. Escalates issues as appropriate via established processes to ensure timely resolution