Acuative ยท 1 month ago
Velo Cloud Network Engineer
United States
Full-time
Remote
Mid, Senior Level
3+ years expAcuative is a global IT solutions provider committed to delivering top-tier managed services and network infrastructure support. The Velo Cloud Network Engineer will be responsible for Tier III support, troubleshooting network and security issues, and working with vendors and internal teams to resolve escalated tickets efficiently.
Information Technology
Responsibilities
Troubleshoot and resolve customer network problems as quickly as possible with assistance from other engineers as needed
Troubleshoot and resolve customer security events as quickly as possible with assistance from other engineers as needed
Work effectively with vendors to resolve issues, escalating issues with the vendor as needed
Work effectively with field service technicians remotely, providing over the phone direction to resolve issues when needed
Effectively escalate and communicate customer issues to higher levels within the GCC, management, and other internal departments
Will be responsible for any Problem Management/Root Cause Analysis that needs conducted
Will be responsible for any Change Management that needs conducted
Will design, configure, implement, and test network changes
Will design, configure, implement, and test security systems changes and policy changes
Will perform forensic analysis on network/security events
Customer network improvement analysis
Review vendor software advisory notifications
Must be able to communicate technical issues to customers
Training/Mentoring of lower level Analyst
Reviewing/Updating all process documentation when requested
Be able to effectively communicate with peers and all levels of management within the organization both written and verbally
Excellent customer service skills
Must be proficient with using Microsoft Visio
Ability to effectively Triage and Troubleshoot a variety of Network and Voice issues
Ability to troubleshoot WAN/LAN/WLAN environments
Required to work evenings and weekends when requested
Required to participate in on-call rotation when requested
Qualification
Required
3-5+ years of Network Operations experience
3-5+ years of troubleshooting on VeloCloud Solutions
3-5+ years of experience using VeloCloud Solutions
VMware SD-WAN Foundations
SD-WAN Experience
5+ years of troubleshooting WAN/LAN/WLAN infrastructure issues including: T1, T1 Multilink, Ethernet Hand-off, DIA, Broadband, MPLS, BGP, OSPF, EIGRP, VPN, Wireless, etc
Customer focused
Ability to multi-task
Work with minimal supervision
Preferred
VMware SD-WAN Foundations
Knowledge of ITIL Incident, Problem and Change Management process
Company
Acuative
Acuative simplifies the entire process of managing your technology.
501-1000 employees
H1B Sponsorship
Acuative has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2024 (1)
2023 (2)
2022 (2)
Funding
Current Stage
Late StageLeadership Team
Patrick Danna
CFO
Recent News
2025-03-04
Company data provided by crunchbase