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USAA · 2 months ago

Sr. Auto Appraiser - Field

United States

Full-time

Remote

Mid, Senior Level

$64K/yr - $122K/yr

2+ years exp

USAA is dedicated to empowering the military community to achieve financial security through exceptional service. The Sr. Field Auto Appraiser is responsible for investigating, negotiating, evaluating, and appraising vehicle damage claims to ensure estimate accuracy while providing exceptional member service.

BankingFinancial ServicesInsuranceVenture Capital

No H1B

Responsibilities

With the use of digital tools, evaluates and appraises highly complex auto physical damage claims in accordance with the terms and conditions of the contract, corporate guidelines and state laws and regulations

Investigate claim damages including communicating with the insured, internal claims adjusters, and third parties/vendors. May require face-to-face interactions with members and third parties

Review facts of loss and vehicle damage to determine if subrogation opportunities exist and ensures all supporting physical damage documentation is in the claim

Demonstrate advanced knowledge of P&C insurance industry products, services, contracts, and internal processes/systems/procedures to ensure compliance with laws, regulations, and policy provisions

Review claims/suppliers for fraud indicators and refers to Special Investigations Unit for handling, if applicable

Maintain accurate and current claim file documentation throughout the claims process for complex claims

Maintain high standards of productivity through effective desk management, timely follow ups, and accurate mapping of repair plan and timeline for repair in support of fast and accurate claims adjudication

Responsible for reviewing additional damages received from repair facilities to either complete a supplement or triage to field provider method of inspection

May serve as a subject matter expert representative for disputed claims or trials. Serves as a resource to team members on escalated issues of a routine nature

Partner with vendors and internal business partners to facilitate highest complexity claims resolution. May also involve external regulatory coordination to ensure appropriate documentation and compliance

Proactively provide policyholders with information regarding their coverage, repair estimate or total loss valuation, and claims/repair process while setting appropriate expectations

Support workload surges and catastrophe (CAT) response operations as needed, including mandatory on-call dates and potential evening, weekend, and/or holiday work outside normal work hours

May be assigned CAT deployment travel with minimal notice during designated CATs

Work various types of claims, including ones of higher complexity, and may be assigned additional work outside normal duties as needed

Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures

Qualification

Auto appraising experienceP&C insurance knowledgeEstimating losses using CCCCollision Body Shop experienceInsurance adjuster licenseWritten communication skillsVerbal communication skills