Vaya Health · 1 month ago
Systems Analyst Supervisor (Remote)
United States
Full-time
Remote
Senior Level, Lead/Staff
$86K/yr - $111K/yr
10+ years expVaya Health is a company focused on providing health solutions, and they are seeking a Systems Analyst Supervisor to lead a team specializing in systems analysis for claims processing. The role involves coordinating day-to-day operations, ensuring effective communication between stakeholders, and driving process improvements in alignment with organizational goals.
CommunitiesHealth CareHospital
Responsibilities
Hold regular team meetings with assigned Systems Analyst, reviewing items on the product backlog and assigning based on priority, bandwidth and team competencies
Review progress with team and compile status reports
Remove barriers and serve as a mentor, working proactively with the Claims System Product Manager and other team leads to ensure work is progressing according to required deadlines
Analyze, facilitate, model, and organize information in order to reconcile conflicts, elicit requirements and distinguish solution ideas from business needs
Creation of BRDs (Business Requirements Document)
Analyze changes of product design to determine the effect on the end-product and impact to business value
Ensure technical and non-technical documentation stays consistent with system configuration as changes are made
Partner with both internal and external users, business and technical stakeholders to identify and document requirements, functional, non-functional, technical design and processes that support overall business goals and objectives
Act as liaison between business stakeholders (management, customers, or end users) and the software vendors or other Information Technology teams
Partner with stakeholders to achieve project goals and provide continued best practice support to ensure successful adoption of the applications/features
Thoroughly troubleshoot Tier 2 and 3 support issues for a quick resolution with or without vendor interaction and resolution documentation
Works under minimal supervision on complex projects to complete deliverables on time
Translate business requirements into user stories and/or functional/non-functional specifications using mockups/prototypes, process models/diagrams, data models and other documentation where applicable to improve the flow of information through an organization to enhance project success
Manage the set-up and configuration of systems, including HSP batch loaders, EDI interfaces, and HSP configuration
Modify HSP style sheets and/or work with vendor resources to that effect
Manage HSP user permission and restriction (access control) setup
Develop and implement maintenance procedures, monitor systems health, gather system statistics, and troubleshoot reported errors and alerts
Perform design, implementation, and upgrades of information systems to meet the business and user needs
Evaluate and ensure data integrity of new system enhancements
Participate in business portfolio management meetings - includes report preparation for the meeting and working with stakeholders to prioritize requests in the portfolio
Monitor ticket queues to ensure new issues are addressed in a timely manner
Participate in troubleshooting to Level 1 support of Enterprise applications
Demonstrate excellent verbal and written communications skills with technical and non-technical clients Mediates between end users and software vendor as the point of contact and an advocate for the business
Maintains Standard Operating Procedure (SOP) documentation used to manage, configure, and/or maintain each application
Qualification
Required
High School Diploma or GED
At least ten (10) years of related experience analyzing and designing business systems
Associate Degree in computer technology and at least 4-7 of related experience analyzing and designing business systems
Bachelor's Degree in computer technology and 2-5 years of related experience analyzing and designing business systems
At least three years of lead or supervisory experience
Ability to work with multiple levels of an organization through functional boundaries
Expert HSP system knowledge
Knowledge of relevant technology concepts (e.g., relational databases)
Knowledge of Business Intelligence concepts (e.g., reporting, querying software, OLAP, spreadsheets, dashboards, and data mining)
Possess strong written and verbal communication skills, including prioritizing, problem solving and interpersonal relationship building
Experience with common software development lifecycle methodologies, including Waterfall and Agile models
Ability to establish and maintain effective working relationships with a service-oriented attitude in a fast-paced team environment
Ability to make suggestions for process improvement to ensure efficiency in IT and business processes
Ability to work under pressure and get the job done with attention to detail and within deadlines
Ability to demonstrate a high level of accountability and integrity
Ability to conduct software presentations for business stakeholders and technology teams
Ability to adapt to the business ecosystem and develop a thorough understanding of the technology environment
Proficient at analyzing complex inputs and translating data into well-defined system requirements
Experienced at creating and maintaining accurate detailed documentation which can be understood by staff or customers at any level
Proven time management and organization skills to prioritize workload and meet deadlines
Ability to create diagrams, workflows, use cases, user stories and test cases
Ability to accurately estimate work effort and plan work to meet deadlines
Self-motivated with the ability to handle multiple tasks simultaneously
Excellent knowledge in MS Word, MS Excel, MS Visio or equivalent software
Preferred
Bachelor's degree in Computer Technology
Experience on at least one enterprise and cross-functional projects or with integration of multiple systems on dissimilar platforms
Basic SQL
XSLT experience
Company
Vaya Health
Vaya Health is whole person health organization helping those with behavioral health and intellectual or developmental disabilities.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Brian Ingraham
Chief Executive Officer/President
Tracy Hayes
Chief Executive Officer
Recent News
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