Sartorius · 7 hours ago
Field Service Engineer - Remote - Southern East Coast
United States
Full-time
Remote
Senior Level
5+ years expSartorius is a growing global life science company focused on translating scientific discoveries into real-world medicine. The Field Service Engineer will provide exceptional customer care, technical support, and training on Bio Analytics instruments while performing field service and maintenance on complex mechanical systems.
BiotechnologyHealth CareManufacturingPharmaceutical
Responsibilities
Provide exceptional customer care and build positive relationships with customers
In the event of an issue, you will provide technical support to customers
Tie the workflow to the schedule to minimize unnecessary travel. Travel to customers by ground, train, and air transportation as needed
You will provide training to customers on the essential use and operation of Bio Analytics instruments
Perform field service, calibration, and installation of complex mechanical systems, and perform preventative maintenance and field sterilizations
One of your tasks will be to assist with resolving IT issues related to Bio Analytics system installations. Follow all the company's procedures and protocols, as well as perform software updates/upgrades
Assist in drafting documentation of process and procedure as required
Keep accurate records via written and paper form, and keep a precise count of parts assigned to the engineer
Regularly, you will be asked to produce timely, accurate, and detailed service reports and prepare customer-facing estimates of repairs
Pass along identified leads to the sales manager
Travel to our Ann Arbor, MI, Fremont, CA, and additional facilities and sites for training and conferences as needed
All other duties as assigned by management
Expect up to 90% overnight travel to support Field Service activities in the greater eastern region of NA, with support in the additional areas of NA
Lift items that weigh up to 35 Kg
Qualification
Required
Located on the Southern East Coast near a major airport
Provide exceptional customer care and build positive relationships with customers
Provide technical support to customers in the event of an issue
Tie the workflow to the schedule to minimize unnecessary travel
Travel to customers by ground, train, and air transportation as needed
Provide training to customers on the essential use and operation of Bio Analytics instruments
Perform field service, calibration, and installation of complex mechanical systems
Perform preventative maintenance and field sterilizations
Assist with resolving IT issues related to Bio Analytics system installations
Follow all the company's procedures and protocols, as well as perform software updates/upgrades
Assist in drafting documentation of process and procedure as required
Keep accurate records via written and paper form
Keep a precise count of parts assigned to the engineer
Produce timely, accurate, and detailed service reports
Prepare customer-facing estimates of repairs
Pass along identified leads to the sales manager
Travel to Ann Arbor, MI, Fremont, CA, and additional facilities and sites for training and conferences as needed
Expect up to 90% overnight travel to support Field Service activities in the greater eastern region of NA
Lift items that weigh up to 35 Kg
Associate's degree in engineering or military training certifications and/or 5+ years of proven field service experience
3+ years of field service experience in the Bio-Pharmaceutical industry
Troubleshoot, test, repair, and service technical equipment with excellent mechanical, electrical, and IT skills
Valid Driver's License
Proficient with MS Office software, including Outlook, Word, and Excel
Preferred
Completion of a bachelor's degree in mechanical engineering, biomechanical engineering, biomedical engineering, or a related field
Familiarity with mobile tools and applications
Excellent driving record
Identification with core values: Sustainability, Openness, Enjoyment
Benefits
Personal and Professional Development: Mentoring, leadership programs, internal seminar offerings
Worklife Balance: Paid vacation, sick time, corporate holidays and community service day; as well as flexible work schedules
Making an Impact Right from the Start: Comprehensive onboarding, including a virtual online platform
Welcoming Culture: Mutual support, team spirit and international collaboration; communities on numerous topics such as “Coaching”, “Agile Working” and a “Businesswomen’s Network”
Health & Well Being: Wide selection of health and well-being support such as a variety of medical plans to choose from, dental, vision, EAP, and other wellness programs.
Intelligent Working Environment: Working in smart buildings with the latest technology and equipment.
Retirement Savings Plan: 401 k (with generous company match)
Flexible Spending: HSA, FSA (dependent care & healthcare spending), Transportation Commuter Account
Company Paid Benefits: Basic Life Insurance, AD&D, EAP, Family Planning & Women’s Health, Health Advocate
Additional/Optional: Supplemental Life Insurance (employee, spouse & dependents), Legal Services, LTD & STD, Critical Illness Insurance, Student Loan Tuition Refinance Service
Company
Sartorius
Sartorius helps its customers to develop and manufacture biotech medicines reliably, quickly, and economically. It is a sub-organization of Sartorius.
10001+ employees
H1B Sponsorship
Sartorius has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (12)
2024 (27)
2023 (14)
2022 (21)
2021 (24)
2020 (7)
Funding
Current Stage
Public CompanyTotal Funding
$3.21B2023-09-07Post Ipo Debt· $3.21B
1990-07-10IPO
Leadership Team
Joachim Kreuzburg
Chairman of the Executive Board | CEO
Florian Funck
CFO
Recent News
Company data provided by crunchbase