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Convr · 4 hours ago

Customer Success Manager

United States

Full-time

Remote

Mid, Senior Level

$80K/yr - $125K/yr

3+ years exp

Convr is an AI underwriting and data processing company focused on enhancing customer experiences in the commercial insurance sector. The Customer Success Manager will serve as the primary link between Convr and its customers, ensuring they effectively utilize the Convr platform to achieve their business goals and drive platform adoption.

Artificial Intelligence (AI)DatabaseInsuranceInsurTechMachine Learning

Responsibilities

Drive Convr Platform adoption, focusing on helping your customers achieve their business objectives. This role requires a person who is excited to be hands-on in the Platform

Own customer communication to ensure a streamlined customer experience

Use knowledge of the Convr platform and insurance industry practices to craft and present strategic solutions that ensure customers realize their goals

Identify growth potential for customers as it relates to additional Convr Platform functionality or Services opportunities

Calculate risk forecasts based on product adoption; close renewal, upsell, and cross-sell opportunities within assigned customer accounts in partnership with relevant Business Development Executives (BDE) – while achieving targeted renewal rate

Orchestrate internal Convr cross-functional teams to ensure the voice of the customer is being represented as it relates to product and strategic decisions

Work collaboratively to address customer challenges with a sense of urgency

Qualification

Customer Success ManagementInsurtech ExperienceCommercial P&C InsuranceSalesforceZendeskJiraCommunicationOrganizational SkillsTeam Collaboration

Required

3+ years of experience in Customer Success and/or Professional Services in the Insurtech industry/ Underwriting space

Extremely organized and able to multi-task. Ability to simultaneously manage multiple customers with competing priorities

Experienced in one or more of the following areas: Insurtech, Commercial P&C insurance; Underwriting & Operations

Unparalleled dedication to the customer's best interest

Natural communicator who adjusts their style to match their audience

Excellent oral and written communications skills, including experience working in cross-functional teams and presenting to business executives

Ability to continuously improve Customer Success and Professional Services across the company by helping to create a company-wide culture focused on customer success and delight across the organization

Experience using Salesforce, Zendesk and Jira

3+ years of experience with, and deep knowledge of, commercial P&C insurance products, services, channels, functions, and processes (Underwriting & Operations a plus)

Demonstrated ability to be hands on and truly understand how technology enables customer business objectives

Bachelor's degree from an accredited college or university, or proven experience