Broadridge · 1 month ago
Operations Supervisor (On-Site)
Coppell, TX
Full-time
Onsite
Mid LevelBroadridge is a company dedicated to empowering others to accomplish more, and they are seeking an Operations Supervisor to join their team in Coppell. The role involves supervising daily operations, leading production staff, ensuring quality standards, and coordinating with various departments to maintain workflow efficiency.
BankingCrowdfundingEnterprise SoftwareFinanceFinancial ServicesInformation TechnologyOutsourcingSoftwareVenture Capital
Responsibilities
Supervise daily insert operations to ensure production schedules, quality standards, and service level agreements (SLAs) are consistently met
Lead, coach, and develop hourly production staff, including training on equipment operation, safety procedures, and quality expectations
Plan and assign labor based on daily workloads, staffing levels, and production priorities
Monitor machine performance, throughput, and downtime; troubleshoot basic equipment issues and escalate maintenance needs as required
Ensure materials (inserts, envelopes, paper stock, trays, etc.) are staged and available to prevent production delays
Enforce all safety policies, housekeeping standards, and compliance requirements
Perform quality checks throughout the shift to ensure accurate inserting, correct matching of materials, and proper mailpiece integrity
Track and report key performance metrics such as volume produced, scrap, rework, efficiency, and labor utilization
Investigate and resolve production errors, jams, and quality defects; implement corrective actions to prevent recurrence
Coordinate with upstream and downstream departments (Print, Postal, Shipping, QA) to ensure smooth workflow
Approve timecards, manage attendance, and address performance or disciplinary issues in accordance with company policy
Support continuous improvement initiatives by identifying process inefficiencies and recommending improvements
Ensure all jobs are properly set up according to job tickets, work orders, and client specifications
Maintain accurate production documentation and shift reports
Assist with onboarding and cross-training of employees to improve department flexibility
Qualification
Required
Prior leadership or lead-operator experience, ideally supervising 5–20 employees across multiple shifts or zones
Comfortable working in fast-paced, deadline-driven operations with large daily volume swings
Strong follow-through—ensures tasks, fixes, and escalations don't fall into the cracks
Collaborative mindset; works well across production, QA, maintenance, planning, and client teams
Dependable, consistent, and detail steadfast
Preferred
Experience working with SLA-driven clients, financial/healthcare mailings, or compliance-controlled environments (SOC, HIPAA, PCI) is a strong advantage
Familiarity with insertion equipment technology is helpful
Familiarity with postal regulations and mailing standards
Familiarity with job tracking systems, shop-floor management tools, and ticketing/escalation systems
Understanding lean principles (5S, waste reduction) is helpful
Company
Broadridge
Broadridge is a provider of investor communications and technology solutions for broker dealers, banks, mutual funds and corporate issuers.
Founded in 1962
10001+ employees
H1B Sponsorship
Broadridge has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (109)
2024 (124)
2023 (83)
2022 (141)
2021 (100)
2020 (73)
Funding
Current Stage
Public CompanyTotal Funding
$3.05B2023-08-17Post Ipo Debt· $1.3B
2021-05-17Post Ipo Debt· $1B
2019-12-10Post Ipo Debt· $750M
Leadership Team
Timothy Gokey
Chief Executive Officer
Tyler Derr
Chief Technology Officer
Recent News
FF News | Fintech Finance
2025-12-03
2025-11-19
Company data provided by crunchbase