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NYC Department of Social Services · 1 month ago

EXECUTIVE DIRECTOR OF COORDINATED ENTRY AND PROGRAM MANAGEMENT & PLANNING

Manhattan, NY

Full-time

Onsite

Lead/Staff, Director/Executive

4+ years exp

NYC Department of Social Services is the largest local social services agency in the country, dedicated to fighting poverty and income inequality. The Executive Director of Coordinated Entry and Program Management & Planning will oversee the development of policies and systems to assist vulnerable clients in obtaining supportive housing, while ensuring effective coordination among various stakeholders.

ConsultingGovernmentNon ProfitSocial

No H1B

Responsibilities

Manage Coordinated Entry and PACT program areas to ensure the effective and efficient operation of those units – policy, procedure, staff and stakeholder training, and system development implementation. Develop and monitors ongoing administrative, programmatic, and reporting mechanisms to facilitate the exchange of information with key internal and external stakeholders including government partners, community-based organizations, membership agencies, and advocacy partners for a community informed process of system changes and improvements. Provide administrative analysis of system components utilizing data to identify areas of strength and deficiencies so successful models may be replicated and improvements implemented

Oversee the Coordinated Entry program will require organization of data from multiple systems, informed by stakeholder feedback or data analysis from research staff and development of reports with recommendations for the purpose of demonstrating high quality systems and process to be implemented for the benefit of system modification decisions. Oversee the development and organization of data analysis for the timely submission of the LL3 report and other local laws on major activities in the CAPS system

Liaise with the NYC Continuum of Care for ongoing feedback on system improvements of the Coordinated Entry system in NYC. Coordinates with administrators, managers and staff at State and City agencies, advocacy groups, and community-based organizations to collect information that will inform system assessment activities regarding the homeless population for the development of efficient and effective placement strategies

Oversee of supportive housing eligibility and implementation of new criteria for PACT staff and community stakeholders. Also, be responsible for the design of a vulnerability index (using data from a variety of automated systems) that will serve as a tool to assess the extent of a homeless individual’s or families’ needs so that they are prioritized for referral to supportive housing. The tool will be periodically assessed for effectiveness and modified as required

In collaboration with CAS/OBSS, performs the function of program lead to oversee the design, implementation, and expansion of the HRA Coordinated Assessment and Placement System (CAPS) that interface with multiple State and City agency systems (CARES, Medicaid Data Warehouse, STARS, and DYCD) and are utilized by a variety of stakeholders including community-based organizations, governmental partners both within and outside of HRA. Responsible for efforts on the expansion of CAPS to non-supportive housing models, i.e. rapid re-housing, and DSS affordable housing. In CAPS system, development efforts will anticipate downstream system impacts for the workflow of vacancy, referral/placement, and follow up activities. CAPS is utilized by over 10,000 community-based users in over 3,000 program sites including governmental partners in the State and City agencies

Serve as the Deputy Commissioner’s designee on task forces, committees, work groups, and executive-level meetings that include federal, state and city governmental partners and community-based partners in the development and implementation of integrated policies and programs related to coordinate entry and supportive housing programs

Formulate and direct the implementation of policies, procedures and practices related to supportive housing eligibility, data quality and reporting for activities performed in CAPS, especially vacancy, referral, and placement information

Liaise with other units within OSAHS to ensure that all policies, procedures, and training related to Coordinated Entry and the CAPS system meet programmatic requirements and HUD compliance

Oversee the HUD grant funding for Coordinated Entry that involves CAPS interface with HMIS, annual performance reporting and grant application, and liaison to DSS Homeless Policy and Innovation for strategy on HUD funding of key HRA positions on the grant

Act as the principal advisor to the Deputy and Assistant Deputy Commissioners performs special high-level projects at their request on issues related to supportive housing and coordinated entry initiatives. Perform other related duties as directed by Deputy Commissioner

Qualification

Affordable housing knowledgeData analysisProgram managementPublic administrationStakeholder engagementSupervisory experienceProject managementCommunication skills

Required

A master's degree from an accredited college in economics, finance, accounting, business or public administration, human resources management, management science, operations research, organizational behavior, industrial psychology, statistics, personnel administration, labor relations, psychology, sociology, human resources development, political science, urban studies or a closely related field, and two years of satisfactory full-time professional experience in one or a combination of the following: working with the budget of a large public or private concern in budget administration, accounting, economic or financial administration, or fiscal or economic research; in management or methods analysis, operations research, organizational research or program evaluation; in personnel or public administration, recruitment, position classification, personnel relations, employee benefits, staff development, employment program planning/administration, labor market research, economic planning, social services program planning/evaluation, or fiscal management; or in a related area. 18 months of this experience must have been in an executive, managerial, administrative or supervisory capacity. Supervision must have included supervising staff performing professional work in the areas described above

A baccalaureate degree from an accredited college and four years of professional experience in the areas described in '1' above, including the 18 months of executive, managerial, administrative or supervisory experience, as described in '1' above

Preferred

Extensive experience and knowledge of affordable and supportive housing in NYC DHS shelter system and City's rental assistance programs, and support services and models for vulnerable populations, including but not limited to the people with histories of homeless, mentally illness, substance use, living with HIV, and/or low-income

Experience working with large data sets, synthesizing and developing reports outside of centralized data systems

Demonstrated ability to interface with senior level staff, including Commissioners, Executive Directors and developers, City and State stakeholders, as well as non-governmental organizations

Experience with project management, tracking systems, and coordinating across multiple entities and systems to meet deliverables

Benefits

Public Service Loan Forgiveness

Company

NYC Department of Social Services

The Department of Social Services (DSS) is comprised of the administrative units of the NYC Human Resources Administration (HRA) and the Department of Homeless Services (DHS).

Founded in 1966

New York, New York, USA

10001+ employees