Systems Technology Group, Inc. (STG) ยท 1 day ago
Information Technology End User & Network Support Engineer
Troy, MI
Full-time
Onsite
Mid Level
4+ years expSystems Technology Group, Inc. (STG) is a fast-growing Digital Transformation services company providing Fortune 500 companies with various services. They are seeking an Information Technology End User & Network Support Engineer to serve as the primary escalation point for IT incidents and provide comprehensive support across hardware, software, and networking.
Big DataCloud ComputingInformation TechnologyOutsourcingSoftware
Responsibilities
Serve as the primary escalation point for incidents across hardware, software, networking, and business applications, ensuring timely and effective resolution
Perform comprehensive system troubleshooting and diagnosis on corporate endpoints (Windows 10/11, Mac OS), addressing issues related to operating system stability, security, and performance
Provide configuration, installation, and maintenance for corporate peripherals and infrastructure, including wireless network, printers, scanners, VoIP phones, etc
Create and maintain high-quality technical documentation, standard operating procedures (SOPs), and user knowledge base articles
Assist in the maintenance and monitoring of core Azure resources, including basic management of Azure Virtual Machines (VMs), Azure networking components (VNets, NSGs), and cloud storage accounts
Administer and troubleshoot the Office 365 environment, focusing on user management, licensing, and solving advanced issues within Exchange Online, Teams, and SharePoint Online
Qualification
Required
4+ years of progressive experience in an IT Support or Systems Administration role
Strong proficiency in providing Tier 2/3 desktop support and hands-on system troubleshooting (hardware and software)
Proven expertise in managing and supporting corporate printers and general office IT infrastructure
Demonstrable experience administering and supporting the Microsoft 365/Office 365 suite
Solid understanding of Active Directory and Group Policy Management
Familiarity with PowerShell or other scripting languages for IT automation
Exceptional communication and customer service skills, with a proven ability to interact professionally with all levels of staff
Company
Systems Technology Group, Inc. (STG)
Since our inception in 1985, STG has obsessed itself with having high-quality software development processes and an unwavering commitment to client satisfaction.
1001-5000 employees
H1B Sponsorship
Systems Technology Group, Inc. (STG) has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (58)
2024 (56)
2023 (87)
2022 (157)
2021 (263)
2020 (237)
Funding
Current Stage
Late StageLeadership Team
Anup Popat
Chairman & CEO
Bob Jonson
CTO
Recent News
The Motley Fool
2024-02-21
Company data provided by crunchbase