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NetSuite · 18 hours ago

Senior Principal Consultant - NetSuite ACS - WD

United States

Full-time

Onsite

Senior Level, Lead/Staff

$87K/yr - $178K/yr

6+ years exp

NetSuite, a leader in cloud solutions, is seeking a Senior Principal Consultant for their Advanced Customer Support team, focusing on the Wholesale Distribution industry. The role involves providing expert consulting services, architecting solutions, and driving customer engagement to maximize the value of NetSuite's offerings.

Cloud ComputingComputerCRMiOSSaaSSoftware

Responsibilities

Participate in the identification and documentation of customers NetSuite value gaps maximizing our proprietary SuiteReview methodology

Participate in driving the approach to remediate gaps, and consensus with the Customer of same

Work with customers to remediate highest priority gaps

Architect solutions for complex business requirements, which may include configuration and/or integration and/or technical components, in partnership with our dedicated Technical Services (TS) team

Demonstrate strong business consulting expertise, providing customers with strategic guidance and solutions to optimize their business processes

Define detailed functional requirements for automations and integrations to NetSuite

Work with TS team to design and unit test automations and integrations

Perform quality reviews of deliverables developed by other team members

Continue to increase product knowledge and pursue relevant certifications

Continuously learn and adapt to new AI technologies, integrate AI-driven tools and methodologies into your consulting practice, and proactively support customers in adopting and maximizing the value of Oracle’s AI solutions

Collaboration with other ACS teams, including TS, Point-of-sale (POS), eCommerce, OpenAir, Platform Technical Services, and Support

Follow essential internal business processes aligned toward delighting our Customers

Qualification

NetSuite expertiseWholesale Distribution knowledgeBusiness process consultingAI technology integrationCustomer satisfaction focusProject leadershipAnalytical skillsCommunication skillsTeam collaborationAdaptability

Required

An experienced consulting professional who has a broad understanding of solutions, industry standard methodologies, multiple business processes or technology designs within a product/technology family

Operates independently to provide quality work products to an engagement

Performs varied and complex duties and tasks that need independent judgment, in order to implement Oracle products and technology to meet customer needs

Applies Oracle methodology, company procedures, and leading practices

Demonstrates expertise to deliver functional and technical solutions on moderately complex customer engagements

May lead the solution design and implementation aspects of engagement(s) ensuring high quality, integrated software solutions within constraints of time and budget

May act as the team lead on projects, providing coaching, guidance and feedback to develop skills of team members

Effectively consults with management of customer organizations

Participates in business development activities

Develops and leads detailed solutions for moderately complex projects

Demonstrated ability relevant to this position including 3-4 years consulting experience preferred

Undergraduate degree or equivalent experience preferred

Product or technical expertise relevant to practice focus

Ability to communicate effectively

Ability to build rapport with team members and clients

Ability to travel as needed

Preferred

6+ years of overall relevant domain experience in one or more of NetSuite's core vertical markets (e.g. Supply Chain Management, Operations, Manufacturing, Warehouse Distribution and/or Retail.)

Strong understanding of NetSuite modules including Financials, CRM, Inventory Management, Order Management, eCommerce, Warehouse and fulfillment

Proven experience in business process consulting, with a track record of analyzing, optimizing, and recommending improvements to enhance organizational performance

2+ years external consulting role experience with sustained C-suite interactions

Experience with defining requirements for complex customizations and integrations

Proven custom development analysis, design, and testing skills

Strong communication skills

Passion for driving Customer satisfaction

Project and/or team leadership experience

Finance and/or Accounting professional and/or academic background a plus

NetSuite ERP Consultant or other relevant product certifications a plus

Ability to demonstrate a team of people with a broad range of functional, process, organizational change, and technical skills

Ability to synthesize information into a coherent story, strategic vision, and implementation roadmap

Benefits

Medical, dental, and vision insurance, including expert medical opinion

Short term disability and long term disability

Life insurance and AD&D

Supplemental life insurance (Employee/Spouse/Child)

Health care and dependent care Flexible Spending Accounts

Pre-tax commuter and parking benefits

401(k) Savings and Investment Plan with company match

Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.

11 paid holidays

Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.

Paid parental leave

Adoption assistance

Employee Stock Purchase Plan

Financial planning and group legal

Voluntary benefits including auto, homeowner and pet insurance