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RWJBarnabas Health · 8 hours ago

Receptionist

New Brunswick, NJ

Part-time

Onsite

New Grad, Entry Level

$17.64/hr - $17.64/hr

RWJBarnabas Health is the premier health care destination providing patient-centered, high-quality academic medicine. The Receptionist maintains high standards of customer service and is responsible for managing patient information services at the lobby reception desk and ensuring positive guest relations.

DiabetesHealth CareNeuroscienceOutpatient CareRehabilitation

Responsibilities

Greets patients and visitors as soon as they approach the desk in a courteous manner

Offers assistance and provides accurate information and directions

Exhibits friendly and helpful behavior by anticipating and responding to the needs of patients and visitors

Exhibits proficiency in computer use

Ensures that visitors and callers receive accurate information

Answers telephone calls promptly and appropriately

Adheres to department policy regarding transferring calls and disseminating patient information

Demonstrates telephone courtesy and positive guest relations skills

Has general knowledge of all department locations throughout the hospital

Demonstrates good communication and customer service skills as they relate to the patient population served i.e.: infant, pediatric, adolescent, adult and geriatric

Has knowledge of Hospital Policy regarding courtesy parking

Has knowledge of Patient privacy policy and procedures

Checks and assigns vendor passes

Checks employee ID badges

Monitors and reports suspicious activity to security

Assists in the training and supervision of volunteers assigned at the Info desk

Demonstrates sensitivity and tact in dealing with volunteers

Assists with any other functions which pertain to the Reception Services and Security department