Valor Global ยท 1 month ago
Spanish Bilingual Remote Healthcare Customer Service Representative - AZ and MO ONLY
United States
Full-time
Remote
Entry Level
$16.50/hr - $17.50/hr
2+ years expValor Global is a company focused on enhancing the customer experience in healthcare. They are seeking a Spanish Bilingual Remote Healthcare Customer Service Representative to engage Medicare Advantage and Medicaid members through outbound calls and schedule health evaluations with providers.
Customer ServiceInformation ServicesInformation TechnologyLead GenerationSales
Responsibilities
Make an average of 50 outbound calls per hour placed by an automatic dialer system to offer, explain, and schedule a free in-home or virtual health evaluation with a provider
Follow 20+ approved scripts, ensure members understand and are comfortable with the terms, and respond to rebuttals persuasively and with professional courtesy
Present a positive, professional, and high energy approach to clients, health plan members, and team members
Meet daily appointment setting goals set by the department in an office or remote environment
Adjust, reschedule, and cancel appointments with both members and contracted providers, as requested
Monitor performance results including appointments, calls, handle time, and productivity using designated reporting systems
Report member complaints and escalations immediately to Member Engagement Managers
Participate in peer side-by-side coaching as needed
Follow HIPAA and other security and privacy guidelines when handling protected health information accessed during normal work activities
Qualification
Required
Candidates MUST be in AZ or MO. No other states will be considered
Must Speak Spanish and English Fluently
2+ years general work experience
Use of rebuttals
A desire to work in an efficient, results-oriented outbound call center environment
Good communication skills, friendly and conversational
Ability to adhere to a fixed daily schedule, including start, breaks, lunch, and end times
Strong computer skills and the ability to use multiple systems at the same time, while making calls
A quiet, distraction-free workspace is required
This position requires full commitment; therefore, candidates must not hold additional employment during Valor's working hours
Secure Workplace - Employees should work in a private area where screens and conversations cannot be seen or overheard by unauthorized individuals
Minimum internet speed: 25 Mbps download / 5 Mbps upload
Basic computer literacy: Comfortable using MS operating systems (Windows) and navigating settings
Troubleshooting mindset: Able to diagnose and resolve basic tech issues independently
Confident using browsers, search engines, and understanding online safety
Employment is contingent upon successfully passing a comprehensive background check
Preferred
A High School Diploma or equivalent
Previous outbound call center or high-volume experience working in a metrics driven environment, with an auto dialer, and/or using scripts
Sales experience
Benefits
Medical, Dental and Vision plans; will start on the first of the month following hire date
401K with matching up to 4%
Employee assistance program and Valor Helps
Earned PTO and sick time
Employee Referral Program
Paid training
401(k)
401(k) matching
Dental insurance
Health insurance
Paid time off
Paid training
Vision insurance
Work from home
Company
Valor Global
Valor Global provides Call Center solutions to our customers around the globe.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2021-05-24Acquired
Leadership Team
Dennis Brian
Chief Financial Officer
Brad Krinhop
Chief Commercial Officer
Company data provided by crunchbase