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GAT Airline Ground Support · 2 hours ago

Airport Customer Service Agent

Albany, NY

Full-time

Onsite

New Grad, Entry Level

$16/hr - $16/hr

GAT Airline Ground Support is seeking dynamic, capable, and dependable individuals to join our team of aviation professionals. As a Customer Service Agent, you will serve as the first point of contact for passengers, playing a vital role in creating a positive airport experience.

GovernmentInformation Technology

Responsibilities

Greet and assist customers promptly, courteously, and professionally both in person and over the phone

Announce incoming and outbound flights clearly and accurately

Accurately process credit card and personal check transactions, ensuring all collections are properly accounted for and airline close-out procedures are followed

Accept and process checked baggage weighing up to 100 lbs. and place it on the appropriate conveyor belts for further handling

Operate jetways to ensure they are in the proper position prior to aircraft arrival, and assist with the safe opening, closing, and securing of aircraft doors

Utilize airline computer systems to provide accurate flight information, process ticketing and boarding documents, record lost or damaged baggage, and manage cargo tracking

Escort unaccompanied minors and disabled passengers throughout the airport as needed, ensuring their safety and comfort

Work independently, manage tasks without direct supervision, and consistently meet service standards

Display a professional and positive image, adhering to company grooming and uniform standards at all times

Perform other duties as assigned, which may include assisting with other carriers or tasks in response to operational needs

Qualification

Customer serviceCommunication skillsComputer proficiencyAttention to detailLift 50-70 lbs

Required

Must be at least 18 years of age

Must have a high school diploma or equivalent (GED)

Strong attention to detail and accuracy in handling transactions, baggage, and flight information

Must be able to read, speak, and understand the English language fluently

Ability to stand for extended periods (up to 4 hours at a time) and work in a physically demanding environment

Must possess excellent communication skills, with the ability to engage with passengers in a professional, friendly, and courteous manner in person and over the phone

Proficiency with entry-level computer systems and technology to manage flight information and process transactions

Ability to lift and move items weighing between 50-70 lbs. occasionally

Flexibility to work nights, weekends, and holidays as required by operational needs

Must pass an extensive post-offer, pre-employment background check, including fingerprinting and a criminal history record check as mandated by federal law

Must successfully complete and pass a pre-employment drug test