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Macy's · 2 months ago

Asset Protection Officer, Presidential Markets - Part Time

1905 Scenic Highway S, Snellville, GA, 30078, US

Full-time, Part-time

Onsite

New Grad, Entry Level

Macy's is a storied company that has been part of America's fabric for over 160 years. They are seeking an Asset Protection Officer to serve as a visible presence in the store, helping to deter theft and ensure a safe shopping environment while providing excellent customer service. This role involves monitoring high-traffic areas, assisting in incident documentation, and supporting store teams to maintain a secure atmosphere.

Consumer GoodsFashionRetail

Responsibilities

Serve as a visible and reassuring presence at high-traffic entrances and high-shortage areas to help deter theft and identify suspicious behavior

Assist in the apprehension of shoplifters under the direction of Asset Protection Leaders, Captains, or Detectives

Accurately document incidents, including theft, accidents, and audit findings, through detailed and timely reporting

Conduct operational audits and complete assigned Asset Protection tasks as directed

Partner closely with store teams to promote a safe environment and support a culture of excellent customer service

Ensure full compliance with company policies and legal standards regarding apprehensions, searches, and the handling of evidence

Provide testimony in both criminal and civil legal proceedings as needed

Respond to medical situations and facilitate basic first aid for customers and colleagues

Handle proprietary, sensitive, and confidential information with the highest level of discretion and integrity

Comfortable with technology and two-way communication devices

Excellent interpersonal skills, with the ability to work effectively with colleagues at all levels and across departments

Qualification

Situational awarenessIncident documentationCustomer serviceBasic first aidTechnology proficiencyDiscretionInterpersonal skillsCommunication skillsTeam collaborationIntegrity

Required

Flexible availability, including days, evenings, weekends and holidays with regular, dependable attendance and punctuality

Must be able to understand and communicate effectively with customers, co-workers, and supervisors

Must be able to read and understand employment policies and safety rules/procedures in English