Buc-ee's, Ltd. · 1 month ago
Claims/Risk Manager
TX - Pearland
Full-time
Onsite
Senior Level
5+ years expBuc-ee's, Ltd. is a leading company in the convenience store industry, and they are seeking a Claims/Risk Manager to oversee the operations of their claims department. The role involves managing claims adjusters, processing claims, and implementing risk management strategies to minimize potential risks.
E-CommerceFood and BeverageRetail
Responsibilities
Manage claims adjusters daily workload
Train incoming claims adjusters on database and handling of claims
Continuously manage and update existing incidents and claims in database
Assist in administering company liability insurance; read policies and advise on insurance
Interact with external customers (claimants, insurance companies, vendors, auto body shops, car rental companies, law enforcement, law firm reps, etc.)
Interact with internal staff (management, store, maintenance, accounting, environmental, facilities/maintenance, legal team, department heads, etc.)
Research, prepare and provide reports (for management, store, maintenance, accounting, environmental, facilities/maintenance, legal team, department heads, etc.)
Utilize video surveillance software
Assess claims and apply preventive measures to minimize risk
Apprise management of escalated risk
Interview and record witness statements
Draft, prepare and respond to correspondence
Approve and deny claims
Return phone calls and email
Preserve video of customer-related matters, including personal injury, carwash, company property damage, customer property damage, environmental, video requests, subpoenas and miscellaneous requests, i.e. food issues, service complaints
Prepare Victim’s Statement to collect reimbursement for losses from criminal activity
Collect reimbursement for losses from third-party damages
Purge matters that have reached statute of limitations
Create and maintain forms
Offer feedback for placement and upkeep of camera system
Communicate and update stores regarding claims procedures
Field and respond daily to email and telephone inquiries from stores
Act as Administrator of Mitratech/LawTrac
It is an essential function of this job for the employee to work in office/in the employee’s assigned work site. No remote work is available
Employee must be able to perform essential functions of the job with or without reasonable accommodation
Claims Adjusters create new database entries from incident and claim reports received daily which includes but not limited to property damage, customer property damage, personal injury, environmental, criminal activity and miscellaneous
Review and maintain file on BBB reports
Perform other duties as required and/or assigned
Develop and implement risk management strategies, policies, and procedures
Conduct risk assessments, identify potential risks and provide recommendations for risk mitigation
Monitor and report on risk management activities, performance, and results
Provide training and support to employees on risk management processes and procedures
Qualification
Required
Licensed by in each state where Buc-ee's has a store or multiple stores, as Adjuster-All Lines or will be required to obtain the license within 2-4 weeks
Proficient in reviewing/advising company liability insurance policies
Minimum of 5 years of relevant claims experience
Proficient in Microsoft Office Product Suite, Snagit, Adobe Acrobat, Avigilon Client and Player
TeamConnect and TAP Software
OfficeTrax Software
Benefits
25 Days PTO
Medical * Dental * Vision
401k 100% Match up to 6%
Company
Buc-ee's, Ltd.
Buc-ee's - the fun store! At Buc-ee’s, we consistently look for passionate individuals with the desire and ability to provide exceptional service, to be part of a dynamic team, and to self-manage.
1001-5000 employees
Funding
Current Stage
Late StageRecent News
2025-11-07
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