Apply on Employer Site

Thomson Reuters · 2 hours ago

Indirect Tax Senior Manager, Professional Services

Eagan, MN

Full-time

Hybrid

Mid, Senior Level

$99K/yr - $185K/yr

7+ years exp

Thomson Reuters is a global leader in providing trusted content and technology for legal, tax, accounting, compliance, government, and media professionals. They are seeking a Senior Manager for Indirect Tax Professional Services Delivery to drive strategy and execution in delivering consulting services, manage a team of consultants, and enhance customer satisfaction through effective service delivery.

AdviceAnalyticsFinancial ServicesManagement ConsultingProfessional ServicesRisk ManagementSoftware

H1B Sponsor Likely

Hiring Manager

Danet Tuohy

Responsibilities

Drive strategy and execution to deliver professional / consulting services to Corporates Professional Services IDT customers, as part of leading our Indirect Tax (IDT) service delivery

Drive excellent customer experiences through meaningful interactions that support key performance indicators of customer satisfaction

Participate as a member of Indirect Tax Service Delivery Leadership Team, and broader Professional Services Management team, for seamless integration across the customer journey

Manage a team of consultants, supporting their development and customer delivery

Performance management, coaching, mentorship, and training

Provide leadership and co-management of the IDT team according to the standards for consulting delivery

Responsible for consultant utilization, revenue & margin associated with the IDT services business

Support staffing strategy and execution of a global services model

Supports the recruiting, training and professional development of dedicated professional service team members

Support IDT sub-contractor relationships and delivery

Support customer delivery through building customer and partner relationships, escalation management, and driving customer satisfaction

Support SOW scoping and sales opportunities to drive service backlog

Support development, operationalization, and maintenance of delivery service offerings, service levels, and pricing standards

Drive attainment of IDT services Financial Plan (e.g. revenue, margin, renewal), and support achievement of broad IDT Financial Plan for Corporates Professional Services

Support team growth, management and retention of resources

Support continuous, measurable improvement in end-to-end distinctive customer experience and service across channels (e.g. Customer satisfaction [NPS], Churn and retention)

Successful transition to Customer Support as the customers moves from Project to Live operations

Qualification

Indirect Tax experienceEnterprise software systemsERP system knowledgeConsulting management experienceCross-functional teamworkCustomer relationship skillsAutonomous operationConflict resolutionProblem-solvingCollaborationTeamworkRelationship building

Required

Indirect Tax experience is REQUIRED

7+ years of indirect tax implementation / consulting experience, 10+ years preferred

7+ years of experience with large enterprise software systems, 10+ years preferred

Bachelor's degree REQUIRED

In-depth experience working with cross-functional teams and departments

Experience delivering successful service delivery for customers, including implementations with a variety of size and complexity

Skilled at conflict resolution and problem-solving to achieve win-win outcomes; outstanding end-customer relationship skills

Strong collaboration, teamwork and relationship building skills across multiple levels and functions in the organization

Able to operate autonomously in the completion of tasks and delivery of objectives

Up to 25% of travel is expected

Preferred

Consulting management experience preferred

ERP system and integration knowledge strongly preferred (such as Oracle, SAP, or similar platforms)

Masters or MBA preferred

Benefits

Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset.

Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real-world solutions.

Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.

Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more.

Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.

Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency.

Market competitive health, dental, vision, disability, and life insurance programs

A competitive 401k plan with company match

Competitive vacation, sick and safe paid time off, paid holidays (including two company mental health days off), parental leave, sabbatical leave

Optional hospital, accident and sickness insurance paid 100% by the employee

Optional life and AD&D insurance paid 100% by the employee

Flexible Spending and Health Savings Accounts

Fitness reimbursement

Access to Employee Assistance Program

Group Legal Identity Theft Protection benefit paid 100% by employee

Access to 529 Plan

Commuter benefits

Adoption & Surrogacy Assistance

Tuition Reimbursement

Access to Employee Stock Purchase Plan

Company

Thomson Reuters

Glassdoor3.0

Thomson Reuters delivers critical information from the financial, legal, accounting, intellectual property, science, and media markets.

Founded in 2008

Toronto, Ontario, CAN

10001+ employees

http://thomsonreuters.com

H1B Sponsorship

Thomson Reuters has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (1)

2024 (12)

2023 (5)