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Encore · 8 hours ago

Sr Technical Lead, Audio Visual - Sheraton Boston Hotel

Boston, MA

Full-time

Onsite

Mid, Senior Level

$21.91/hr - $26.84/hr

2+ years exp

Encore is a company focused on delivering exceptional audiovisual services. The Sr. Technical Lead will operate and manage audiovisual equipment for events, ensuring top-notch service and client satisfaction while mentoring team members.

Event ManagementEvent PromotionEvents

Responsibilities

Ensures a flawlessly executed event through accurate and timely setup, operation, and breakdown of advanced audiovisual equipment as listed in the technical qualifications section

Troubleshoots technical issues and resolve problems quickly as they arise

Complies with all Company security and safety measures

Ensures equipment is secure from theft and/or damage when in use

Provides excellent service and strives to exceed the expectations and needs of internal and external customers

Maintains a positive relationship with all clients through effective communication

Collaborates with internal team on event solutions pre-event and during event to ensure the best possible customer satisfaction

Understands and fosters the hotel/client relationship

Creates an atmosphere that fosters the development of technical and leadership skills in other employees

Provides mentorship and coaching to technical, sales, and operations team members to develop technical skills as needed

Performs advanced work (pre/during/post event) with operations team members

Supervises and directs other technicians during an event

Assists team with proper security, storage, transportation, and maintenance of equipment

Performs inventory and forecasting of equipment needs

Qualification

Audiovisual Equipment OperationTroubleshooting Technical IssuesCustomer ServiceField ExperienceLifting 50 lbsTeam CollaborationMentorshipCommunication Skills

Required

2+ years of field experience in specialty area is required

Internal applicants must meet/complete all training and certification requirements as determined by Encore's Global Learning Training Program in their current position, and for the position they are applying to

External applicants must meet/validate and achieve/complete all training and certifications required for this position, within 60 days of start date

Ability to interact professionally and effectively with a diverse work force, customer base and senior level management

Strong customer, client and coworker interface experience and abilities

A valid driver's license is required for team members in positions that may operate Company vehicles

Must be able to lift 50 lbs