SIDRAM TECHNOLOGIES · 1 month ago
Principal Experience Designer 
South San Francisco, CA
Full-time
Onsite
Lead/StaffSIDRAM TECHNOLOGIES is seeking a Principal Experience Designer to drive strategy and delivery within the Customer Experience (CX) Suite. This role will focus on UX/UI and CX design strategies to enhance customer experiences and business impact while mentoring junior designers.
Computer Software
Responsibilities
Shape digital-forward Experience Design vision and standards leveraging knowledge of industry/competitive trends and pulling through product suite strategic business priorities
Partner with Sr. Director and Director, Experience Design to help drive the Experience Design vision and product standards by aligning with senior enterprise business stakeholder priorities, technical team capabilities, and process opportunities – ensuring seamless integration and strategic focus
Develop innovation workstreams to drive experimentation within the product-oriented model and team for new product innovation and features
Define target users in collaboration with Analytics partners, deeply understand user research, prioritize key features and functionalities, and set clear performance objectives, balancing business requirements with an exceptional end-user experience
Accountable for key Experience Design initiatives in partnership with the Sr. Director, Experience Design, partnering on product strategic planning, digital-forward operational execution, delivery milestones, and business outcomes with measurable impact through adoption and sustained engagement
Evangelize the role of UX/UI and CX Design in achieving enterprise objectives, communicating their value proposition and roadmap(s) to senior leaders and organization-wide stakeholders
Partner with leadership to drive prioritization, manage stakeholders across the enterprise, and resolve conflicts to align and advance product roadmaps and enhancements
Collaborate with UX/UI Analysts in the Informatics team to align business outcomes with technical feasibility, ensuring the product delivers both business value and technical performance
Partner with other applicable Business Product Owners / Executive Director - Customer Experience Suite Lead to achieve and meet patient, professional, and internal customers needs by aligning roadmaps and initiatives
Partner with Global product managers to drive effective collaboration for shared learnings and efficiencies
Accountable for delivering a business-relevant product that meets business needs via collection, alignment, and implementation of feedback from stakeholders while meeting larger business objectives
Accountable for defining business cases and supporting budgetary/funding needs
Drive definition of business requirements for product usage and system health, leveraging GNE and industry standards
Comply with all laws, regulations and policies that govern the conduct of Genentech activities
Partner with measurement and optimization Business Product Owners to inform CX and UX advancements and operations
Mentor and coach junior Experience Design team members, fostering an exemplary employee experience, including a culture of collaboration, innovation, and accountability
Cultivate an environment of design craft and quality within the team
Qualification
Required
Candidates must come from a Bio Medical background or healthcare, pharmaceutical – Recent experience is mandatory
Drive strategy and delivery within the Customer Experience (CX) Suite
Ensure that UX/UI and CX design strategies and capabilities are accelerating the organization's progress towards delivering great customer experiences and business impact
Serve as a key individual contributor and subject matter expert in a critical focus area for the organization
Apply UX/UI design expertise in the development of digital products and capabilities
Help mentor junior designers
Shape digital-forward Experience Design vision and standards leveraging knowledge of industry/competitive trends
Partner with Sr. Director and Director, Experience Design to help drive the Experience Design vision and product standards
Develop innovation workstreams to drive experimentation within the product-oriented model and team for new product innovation and features
Define target users in collaboration with Analytics partners
Deeply understand user research, prioritize key features and functionalities, and set clear performance objectives
Accountable for key Experience Design initiatives in partnership with the Sr. Director, Experience Design
Evangelize the role of UX/UI and CX Design in achieving enterprise objectives
Partner with leadership to drive prioritization, manage stakeholders across the enterprise, and resolve conflicts
Collaborate with UX/UI Analysts in the Informatics team to align business outcomes with technical feasibility
Partner with other applicable Business Product Owners / Executive Director - Customer Experience Suite Lead
Partner with Global product managers to drive effective collaboration for shared learnings and efficiencies
Accountable for delivering a business-relevant product that meets business needs
Accountable for defining business cases and supporting budgetary/funding needs
Drive definition of business requirements for product usage and system health
Comply with all laws, regulations and policies that govern the conduct of Genentech activities
Partner with measurement and optimization Business Product Owners to inform CX and UX advancements and operations
Mentor and coach junior Experience Design team members
Cultivate an environment of design craft and quality within the team
Company
SIDRAM TECHNOLOGIES
SidRam Technologies is a smart technical solution provider and services company that changes the way world see Energy saving.
Founded in 2016
51-200 employees
H1B Sponsorship
SIDRAM TECHNOLOGIES has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (4)
2024 (35)
Funding
Current Stage
Growth StageCompany data provided by crunchbase