Aritzia · 1 month ago
Digital - Director, Customer Enablement
SO - Seattle
Full-time
Onsite
Director/Executive
$150K/yr - $250K/yrAritzia is a growing company looking to enhance its Customer team. The Director, Customer Enablement will lead initiatives to build programs and tools that foster client-focused experiences, leveraging customer data to support enterprise programs and enhance customer insights.
E-CommerceFashionLifestyleRetailWeb Design
Responsibilities
Support to shape and advance the shared enterprise approach to customer data and engagement, ensuring alignment across business units and technology teams to deliver a unified, customer-centric strategy
Define and enforce the business standards over the Customer Data Platform (CDP) for customer data ingestion, identity resolution, data quality, and segmentation governance, ensuring compliance and integrity across systems and processes
Drive organizational adoption of customer programs and tools through training, change management, and cross-functional stakeholder engagement
Define and track KPIs for customer engagement, conversion, and loyalty programs
Collaborate with Technology and Data leadership to shape the long-term roadmap for customer technology, ensuring scalability and alignment with evolving business needs
Work with the appropriate Business Support partners to seamlessly lead the day-to-day function of the department in support of corporate objectives, while enabling progressive career development and an incredible employee experience
Qualification
Required
Bachelor's degree in Business, Marketing, Data Analytics, or related field
Proven experience in governing and strategically leveraging Customer Data Platform (CDP) systems to drive profile unification, segmentation, and activation, in close partnership with technology teams
Strong understanding of omnichannel retail and customer lifecycle management
Strong focus on speed to market, process efficiency, and enabling business teams to operate with agility and autonomy
Proven experience working with senior leaders across Marketing, Digital, Technology and Data & Analytics
A commitment to learn, apply, champion and enrich Aritzia's Values and Business and People Leadership principles
The skills to collaborate strategically with cross-functional partners in the pursuit of shared business outcomes
The ability to set clear objectives and design a strategy that inspires the team
A dedication to quality and investing in results and new business opportunities that add value
A deep understanding and commitment for the industry in which we operate
Preferred
MBA preferred
Benefits
Product Discount — Maybe you’ve heard of our famous product discount? Or our exclusive private shopping events? You have now.
A-OK Commissary & Cafe — Everyday Luxury dining, exclusive to Aritzia. Our in-house bistro and cafe is a private oasis where employees can enjoy curated, subsidized Everyday Luxury dining.
The SET — Our in-office fitness studio and gym with state-of-the-art equipment, custom-created classes and optional personal training. Open 7 days a week, it works out well.
Aritzia Virtual Wellness — Because your health, happiness and safety matter, we provide 24/7 resources to support you in your wellbeing goals, whether they’re physical, mental, social or financial.
Aspirational Workplace — Our offices are specially designed to be spaces of creativity, productivity and inspiration. They’re also dog friendly. Woof.
Amenities — Additional amenities include a private parent’s room, shower facilities with elevated complementary conveniences, bike rooms and more.
The Extras — We also offer a multitude of other perks like dry-cleaning, hotel and restaurant discounts, self-care promos and on-site medical care.
Company
Aritzia
Aritzia is an innovative women’s fashion boutique that cherishes design and quality, offering beautiful clothes and accessories.
Founded in 1984
5001-10000 employees
H1B Sponsorship
Aritzia has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (1)
2022 (1)
Funding
Current Stage
Public CompanyTotal Funding
$924.81MKey Investors
Berkshire Partners
2022-11-14Post Ipo Secondary· $77.4M
2021-05-13Post Ipo Secondary· $91M
2019-03-08Post Ipo Secondary· $329.63M
Leadership Team
Jennifer Wong
Chief Executive Officer
B
Brian Hill
Founder & Executive Chair
Recent News
Retail Insight Network
2026-01-11
2026-01-11
2026-01-11
Company data provided by crunchbase