Housecall Pro · 1 month ago
Customer Onboarding Coach
United States
Full-time
Remote
Entry Level
$40K/yr - $58K/yr
1+ years expHousecall Pro is a company dedicated to supporting home service professionals by providing tools that streamline their operations. The Customer Onboarding Coach will work closely with newly enrolled Pros to develop customized onboarding plans and ensure their success within the first 30 days, ultimately maximizing customer retention and satisfaction.
AppsHome ImprovementHome RenovationInformation TechnologyMobileSaaSSoftware
Responsibilities
Partner with newly enrolled Pros on a custom onboarding plan
Make 75+ outbound dials per day or maintain 5+ hours of talk time to maximize opportunities to connect with the Pros in your portfolio
Listen and understand customers’ needs; handle objections, find creative solutions, and resell the value of our product
Coach customers on how to implement Housecall Pro into their business, the basics of the product, and ultimately how to achieve the goals that motivated them to buy in the first place
Quickly identify high-risk accounts and escalate customers to applicable resolution paths, as needed
Be an effective team player with strong customer service, communication, presentation and creative problem-solving skills
Qualification
Required
1+ years experience in full-time in a client-facing onboarding or support role
High school diploma or equivalent
Preferred
Bachelor's degree is a plus
6+ months of outbound sales or prospecting experience is a plus
Excellent English reading, writing, and verbal communication
Hard-working, reliable, and adaptable
Professional attitude and demeanor
Curious and eager to learn
Benefits
Medical, dental, vision, life, disability, and 401(k)
Paid holidays and flexible, take-it-as-you-need-it paid time off
Monthly tech reimbursements
Health care insurance (medical, dental, vision, disability)
Employee assistance program
401(K)
Flexible time off
Paid parental leave
Tech reimbursement
Other company benefits
Company
Housecall Pro
Housecall Pro is a developer of a mobile software platform used to connect back-end business operations and homeowners.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
$175.05MKey Investors
PermiraVista Credit PartnersAkkadian Ventures
2022-06-23Series D· $65M
2022-06-23Debt Financing· $60M
2020-11-04Secondary Market
Leadership Team
Ian Heidt
Chief AI Officer & Co-founder
Roland Ligtenberg
Co-Founder, SVP Growth & Innovation
Recent News
vcnewsdaily.com
2026-01-13
General Catalyst
2026-01-05
Company data provided by crunchbase