Brunswick Corporation · 10 hours ago
Customer Service Representative
Merritt Island, FL
Full-time
Hybrid
New Grad, Entry Level
$49K/yr - $77K/yrBrunswick Corporation is a global marine leader committed to innovation and transforming experiences on the water. They are seeking a Customer Service Representative to support the customer journey by providing technical support and acting as a primary contact for dealers and customers, ensuring efficient communication and problem resolution.
BoatingFitnessIndustrialLifestyleManufacturing
Responsibilities
Know all essential aspects of product and operations within the Navan portfolio
Provide timely responses to dealer and customer inquiries via phone, email, or cases that are created
Provide regular dealer and/or owner touch points and follow-up communication
Support and monitor owner issues through resolution
Support incoming dealer calls, 9am-5pm EST Mon-Friday
NPS survey follow-up as needed
Document all interactions in Salesforce CRM database
Establish a standard resource database for common contacts
Work collaboratively with brand and dealer support centers: (CoE and CMS)
Support project development to meet strategic goals
KPI and metrics tracking, support and development as needed
Other projects and tasks assigned by manager
Travel when required
Qualification
Required
High School Diploma or GED required
Highly skilled in interpersonal skills with an ability to connect with others via phone and email
Competency in Microsoft Word, Excel, Workday and Outlook required
Professional communication and written skills required
Boating experience and/or knowledge of Navan and Sea Ray products necessary
Ability to quickly learn and navigate through software and internet programs required
Ability to always maintain an upbeat and positive attitude
Strong organizational skills and ability to balance multiple priorities
Ability to work effectively within a team environment
Preferred
Familiarity with Salesforce.com environment preferred
Benefits
Competitive 401(k) plan with company match
Health benefits
Paid time off
Robust Wellness Program
Medical
Dental
Vision
Paid vacation
401k (up to 4% match)
Health Savings Account (with company contribution)
Wellbeing program
Product purchase discounts
Company
Brunswick Corporation
Brunswick is a global leader in marine recreation, delivering innovation that transforms experiences on the water and beyond.
Founded in 1845
10001+ employees
H1B Sponsorship
Brunswick Corporation has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (27)
2024 (35)
2023 (28)
2022 (42)
2021 (43)
2020 (20)
Funding
Current Stage
Public CompanyTotal Funding
$1B2024-10-11Post Ipo Debt· $1B
1997-02-05IPO
Leadership Team
David Foulkes
Chief Executive Officer
Recent News
Company data provided by crunchbase