Information Technology Support Specialist, College of Earth and Mineral Sciences jobs in United States
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Penn State University · 1 month ago

Information Technology Support Specialist, College of Earth and Mineral Sciences

positionUniversity Park, PA
timeFull-time
remoteOnsite
seniorityEntry Level
money$46K/yr - $67K/yr
date2+ years exp

Penn State University is a leading institution in earth sciences, energy, and materials research and teaching. They are seeking an Information Technology Support Specialist to provide technical support for various hardware and software in a dynamic academic environment, ensuring exceptional service to faculty, staff, and students.

Higher Education
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Responsibilities

Provide technical support for Windows and macOS desktops and laptops, peripherals, AV equipment, and other hardware/software
Configure computers manually and using automated deployment tools
Support common applications including Microsoft Office, Adobe Creative Suite, and others
Assist with Android and Apple iOS devices
Deliver remote support via telephone, email, and tools such as Remote Desktop or Splashtop

Qualification

Microsoft WindowsMacOS troubleshootingTCP/IP knowledgeMicrosoft OfficeCustomer serviceMulti-taskingProblem-solvingWritten communicationOral communicationOrganizational skills

Required

Strong understanding of Microsoft Windows in an Active Directory environment
Ability to troubleshoot macOS systems
Working knowledge of TCP/IP and common network protocols
Excellent written and oral communication, customer service, and problem-solving skills
Ability to work independently and collaboratively in a diverse environment
Strong organizational skills and ability to multi-task
General Equivalency Diploma (GED) or High School (HS)
2+ years of relevant experience; or an equivalent combination of education and experience accepted

Preferred

Penn State Enterprise Active Directory experience

Benefits

Comprehensive medical, dental, and vision coverage
Robust retirement plans
Substantial paid time off which includes holidays, vacation and sick time
Generous 75% tuition discount, available to employees as well as eligible spouses and children

Company

Penn State University

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There’s a reason Penn State consistently ranks among the top one percent of the world’s universities.
dateFounded in 1855
location
University Park, pa, US
people-size10001+ employees
web-link
http://psu.edu

Funding

Current Stage
Late Stage

Leadership Team

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Hamza Jamjoom
Co-Founder - Arts & Architecture Student Council
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Kara Pytko
Co-founder of Virtual Scientist Webinar Series
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