USAJOBS · 1 month ago
Telephone Operator --Incentive May Be Authorized--
Minneapolis, Minnesota, USA
Full-time
Onsite
Entry Level
$39K/yr - $51K/yr
1+ years expUSAJOBS is seeking a Telephone Operator for the Minneapolis VA Health Care System (MVAHCS), within the Patient Experience Office. The role involves providing 24/7 coverage for telephones and security services, primarily processing incoming calls and alarms.
ConsultingGovernmentHuman ResourcesInformation TechnologyInternetStaffing Agency
No H1B
U.S. Citizen Only
Responsibilities
Operating a digital multi-line telephone system
Handling incoming commercial and FTS calls, local and information calls, calls pertaining to patients, and calls requiring employee location
Full working knowledge of the Medical Center and its many services and sections
Placing long distance and overseas calls
Correctly route calls when very little information is forthcoming from caller
Remaining calm, courteous, and efficient when a caller becomes angry and abusive
Knowledge of what to do and who to call when there is a systems failure
Handling emergencies calmly
Making proper response to alarms, knowing which ones take priority over all other activities
Performs other duties as assigned
Qualification
Required
You must be a U.S. Citizen to apply for this job
Selective Service Registration is required for males born after 12/31/1959
Subject to background/security investigation
Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements
Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP)
General Experience: Applicants must possess at least one (1) year of general experience with duties related to the position
Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have two (2) years of education above high school. (TRANSCRIPTS REQUIRED)
Combination: Applicants may also combine education and experience to qualify at this level. You must have an equivalent combination of experience and education to qualify for the Telephone Operator position
You will be rated on the following Competencies for this position: Communications, Computer Skills, Problem Solving, Teamwork
A transcript must be submitted with your application if you are basing all or part of your qualifications on education
Only education or degrees recognized by the U.S. Department of Education from accredited colleges or institutions may be used to qualify for Federal employment
Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications
Benefits
A career with the U.S. government provides employees with a comprehensive benefits package.
Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee.
Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).
Company
USAJOBS
USAJOBS enables federal job seekers to access job opportunities across hundreds of federal agencies and organizations.
10001+ employees
Funding
Current Stage
Late StageRecent News
Company data provided by crunchbase