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Arkansas Federal Credit Union · 5 hours ago

VP Consumer Lending

Little Rock, AR

Full-time

Onsite

Mid, Senior Level

7+ years exp

Arkansas Federal Credit Union is dedicated to providing outstanding service to its members and is seeking a VP Consumer Lending to lead their consumer lending operations. This role involves overseeing loan underwriting, developing policies, and ensuring compliance while enhancing team performance and member satisfaction.

Banking

Comp. & Benefits

Hiring Manager

Amber Clement

Responsibilities

Oversee Consumer Lending Underwriting (Direct, Indirect and Merchant Lending)

Leadership, Personal/Organizational Development

Is responsible for monitoring the day-to-day activity within Consumer Lending (direct, indirect and merchant lending) as well as Student Lending. Answers questions of policy and procedures. Has Loan exception authority. (Current portfolio $290MM direct consumer loans, $960 MM indirect loans and $50MM credit cards)

Ensures direct consumer loans are underwritten in a timely manner and within guidelines/procedures with exceptions documented appropriately within established authority

Ensures loan underwriting channels are integrated and operating at levels to exceed member and dealer expectations

Closely monitors market conditions and industry trends to ensure pricing is fair and competitive

Establishes and manages relationships with auto, marine, motorcycle, and RV dealers while promoting the utilization of products available through AFCU to obtain forecasted loan origination and revenue goals. Dealers will initiate contact at varied hours (including nights, weekends, and holidays) that often require immediate response in order to maintain meaningful relationships

Demonstrate mastery of and perform the functions of a Consumer Loan Underwriter

Underwrite and process employee and credit union official's consumer loan applications

Underwrite and determine credit worthiness (Approve, Decline, Counter Offer) for member loan requests within given authority, as established by the Board of Directors

Remain current and adhere to Credit Union policies and procedures as they pertain to security standards, applicable mortgage regulations, and Article 9 UCC laws' title laws as well as working knowledge of title registration for Arkansas and out of state

Responsible for analyzing and maintaining Consumer Loan Underwriting policies, procedures, and processes to ensure compliance with applicable regulations and maximize efficiency

Recommends alterations or revisions to loan policies and procedures

Develops required new policies and procedures for approval by the President-CEO and/or Board of Directors

Ensures Credit Scoring system is up-to-date and accurately reflects the risk vs. reward in the credit unions loan portfolio

Address issues and/or concerns with members, dealers, and/or other related 3rd parties as they arise

Communicate and correspond regarding loans or applicable collateral/security

Counsels with members having complex or 'exceptional' problems requiring special knowledge or authority. Advises the SVP-Consumer Lending and/or the EVP-Chief Lending Officer of unusual complaints, calls, and letters received

Monitor, interpret and communicate Lending Regulations to necessary personnel, as they pertain to Direct Consumer Loans (Sales, Underwriting, Processing, )

Educates credit union lending staff with the assistance of the SVP-Consumer Lending, Direct Consumer Lending staff, Indirect Lending staff and select Service Center Leadership, on new sales opportunities and techniques, service philosophies, and workflow enhancements

Participates in Lending Lunch and Learn and continued training for credit union lending staff

Prepares and analyzes weekly and monthly reports on loan workflow results and production as well ensuring review of daily audit reports

Ensure a positive working relationship between service center lending staff, Member Development, Direct Loan Underwriters and Indirect Loan Officers

Serves on the Loan Review Committee, as assigned

Responsible for ensuring maintenance of all data processing systems as they relate to Direct Consumer Lending. Complete any data processing option changes in a timely manner for each required change. Systems include but are not limited to MeridianLink, DealerTrack, RouteOne, CUDL, Glia(Phone), and Lending Express

Assists in the preparation of the Annual Plan/Budget

Conduct meetings with staff to provide direction, review progress, and continually look for ways to streamline the workflow

Ensure training of Member Development Specialists, Loan Underwriters and any other applicable lending staff. Assign, direct, coordinate and review work performed by Direct and Indirect Consumer Lending staff

Coach underwriting staff on audit findings, regulation and policy and procedure changes

Ensure that time punches, PTO and Holiday hours are correct for each employee pay period

Maintains a positive and productive working environment

Ensure annual evaluations of work performance are performed for all Direct Consumer Lending staff. Recommend promotions/salary increases within the department to the SVP-Consumer Lending

Maintains current knowledge and pursues executive education to remain constantly aware of compliance, regulations, new ideas, approaches, and day-to-day changes in the credit union movement and financial industry. Maintains knowledge of credit union history, philosophy, organization, bylaws, and operational procedures

Participates in community activities and organizations as a representative of the Credit Union and maintains current knowledge of the needs of the communities served

Participate in Organizational projects as assigned

Provides the Supervisory Committee, Certified Public Accountants and federal examiners with information on Lending procedures and ensures that needed information is available for their u

Perform any other related duties as required or assigned

Qualification

Consumer Lending UnderwritingLeadership ExperienceMeridianLinkIndirect Auto LendingBusiness AdministrationFinanceAccountingMarketingCommunication Skills

Required

Broad knowledge of such fields as accounting, marketing, business administration, finance, etc

Equivalent to a four year college degree, plus 7 years related experience and/or training, and 5 years related management experience, or equivalent combination of education and experience

Preferred

Proficient in MeridianLink

Familiar with Fiserv DNA

Knowledgeable with indirect auto lending

Previous leadership experience in the consumer lending industry

Company

Arkansas Federal Credit Union

Arkansas Federal Credit Union is a member-owned financial cooperative that invests back into the Arkansas communities where our members live, work and play - all while providing a great value for our 130,000+ members.

Founded in 1956

Little Rock, AR, US

201-500 employees