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Thomson Reuters · 10 hours ago

Strategic Account Manager

McLean, VA

Full-time

Hybrid

Senior Level

$209K/yr - $388K/yr

5+ years exp

Thomson Reuters is a world-class organization leading in content and technology to create a safer world. They are seeking a Strategic Account Manager to manage key accounts, drive revenue growth, and enhance customer relationships through innovative strategies and business development efforts.

AdviceAnalyticsFinancial ServicesManagement ConsultingProfessional ServicesRisk ManagementSoftware

No H1B

Security Clearance Required

U.S. Citizen Only

Responsibilities

Developing and executing a comprehensive account plan for the strategic CLEAR portfolio of accounts, aligning with departmental priorities, funding streams, and long-term objectives

Maintaining a deep understanding of customer missions, organizational structures, key initiatives, and procurement processes

Building, managing, and expanding executive-level and working-level relationships across the agencies, bureaus, and offices

Designing and leading retention strategies to reduce churn and increase revenue & customer lifetime value (CLV)

Developing Voice of Customer (VoC) initiatives to capture insights and inform product and service improvements

Implementing scalable programs that build deeper customer relationships (e.g., customer coaches, customer executive sponsorship, customer advisory boards, etc.)

Designing and overseeing engagement campaigns across key touchpoints (onboarding, milestone check-ins, usage prompts, training, etc.)

Tracking key impacts across contracts for coordination with Sales and Growth teams, including partnerships, marketing, legal, HRC, and others to advance revenue retention and facilitate cross collaboration across territories

Driving the retention and sales lifecycle for assigned accounts

Working closely with the Sales and Account Management teams in exceeded sales, revenue and growth targets by identifying new opportunities in assigned accounts, expanding existing contracts, and introducing new and innovative solutions

Collaborating with capture, proposal, technical, and delivery teams to ensure compelling, compliant responses to solicitations

Serving as a trusted advisor to assign account stakeholders by aligning solutions to mission outcomes

Providing thought leadership and insight into portfolio priorities, emerging trends, the flow of funding, as well as pain points

Ensuring high levels of customer satisfaction through proactive communication, issue resolution, and delivery oversight

Partnering with marketing, product, and engineering teams to align company capabilities with portfolio requirements

Briefing senior leadership on account performance, pipeline health, and customer feedback

Mentoring junior team members in federal account strategy, sales best practices, and relationship management

Qualification

Account ManagementBusiness DevelopmentCustomer Relationship ManagementFederal Agency ExperienceStrategic PlanningCustomer AdvocacyU.S. National Security ClearanceCommunication SkillsNegotiation SkillsTeam Collaboration

Required

Bachelor's degree; Equivalent experience will be considered in lieu of a degree

5+ years of account management or business development experience with the DOJ, DHS, DoS, or similar federal agencies

Demonstrated track record of managing large, strategic, high priority accounts

Strong relationships within portfolio and experience navigating its procurement landscape

Excellent communication, negotiation, and executive presence skills

Ability to obtain and maintain a U.S. national security clearance

U.S. Citizenship essential to comply with government contract/agency or department of Federal Government requirements

Benefits

Hybrid Work Model: We’ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected.

Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset.

Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real-world solutions.

Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.

Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more.

Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.

Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency.

Comprehensive benefits package to our employees. Our benefit package includes market competitive health, dental, vision, disability, and life insurance programs, as well as a competitive 401k plan with company match.

Market leading work life benefits with competitive vacation, sick and safe paid time off, paid holidays (including two company mental health days off), parental leave, sabbatical leave.

Optional hospital, accident and sickness insurance paid 100% by the employee; optional life and AD&D insurance paid 100% by the employee; Flexible Spending and Health Savings Accounts; fitness reimbursement; access to Employee Assistance Program; Group Legal Identity Theft Protection benefit paid 100% by employee; access to 529 Plan; commuter benefits; Adoption & Surrogacy Assistance; Tuition Reimbursement; and access to Employee Stock Purchase Plan.