E*TRADE from Morgan Stanley ยท 1 month ago
Director - Executive Desktop Support
New York, New York, United States of America
Full-time
Onsite
Mid, Senior Level
$120K/yr - $165K/yr
6+ years expMorgan Stanley is a leading global financial services firm providing a wide range of investment banking, securities, investment management and wealth management services. The Director - Executive Desktop Support role involves delivering efficient technical support and ensuring smooth operations of the workplace environment for senior managers, providing 24/7 support and optimizing technology for executives.
BankingFinanceFinancial Services
Responsibilities
Provide a single point of contact for all IT related issues to senior management (VIPs)
Troubleshoot desktop technologies and mobile devices (both personal and firm issued)
Coordinate any technology service offering available via the firm (procurement, multimedia, mobile, telephony, etc.)
Field non-standard technology request
Home support visits as needed
Board support of quarterly meetings for Executives and Directors
Liaise with global IT service teams in support of senior managers
Communicate scheduled outages, planned system upgrades, new application deployments, or any IT initiatives that impact service
Pro-actively monitor all aspects of technology used by our executives
Provide support off hours remote support for any technical issue
Maintain a continuous focus on technology and information security
Provide advice and suggestions for VIPs' professional and personal technologies
Streamline support models and improve processes based on user feedback and continuous improvement methodologies
Identify areas where technology can enable and enhance the lives of senior management
Advanced screening of new technologies, including pre-pilot, pilot, and UAT
Design, develop and maintain strategic reports to provide visibility into the technology service space via metric analysis
Create and/or and maintain tools and processes for the Executive Service Team
Qualification
Required
6+ years of experience in the technology service space
Curious, self-directed, self-motivated and highly reliable. Many of the issues we face are unique and complex and require creative thinking, perseverance, patience and a willingness to ask questions in order to arrive at a solution
Confidence in representing the whole of Technology to the firm's most senior managers (VIPs)
Self-starter with good interpersonal skills to facilitate working with end-users and other IT colleagues
Maturity to be able to execute job functions with minimal guidance
Ability to effectively host calls with senior members of the Firm, translate complex technical problems, and develop quick response plans to information security incidents
Very strong verbal and written English communications skills
Experience in Microsoft Windows operations or system administration, ideally in a demanding enterprise organization. Experience with one or more enterprise operations tools, such as Wireshark or Splunk would be a great help
Experience working with SAS Cloud providers like Microsoft, Google, Adobe, AWS and others
Experience supporting senior executives
Experience supporting Microsoft office suite including Outlook, and iOS devices, Intune, Mobile Iron
Windows Desktop (Windows 10/11)
Active Directory skills
PowerShell Scripting skills
Wireshark
Splunk
Extrahop
Sysinternal tools
Telephony
Benefits
Commission earnings
Incentive compensation
Discretionary bonuses
Other short and long-term incentive packages
Other Morgan Stanley sponsored benefit programs
Company
E*TRADE from Morgan Stanley
E*TRADE from Morgan Stanley is a pioneer in the online brokerage industry.
1001-5000 employees
H1B Sponsorship
E*TRADE from Morgan Stanley has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2020 (3)
Funding
Current Stage
Public CompanyTotal Funding
unknown2020-02-20Acquired
1996-08-16IPO
Leadership Team
Julia Miller
Director and Customer Marketing
Recent News
2025-11-07
2025-10-14
Company data provided by crunchbase