This job has closed.

Ricoh USA, Inc. · 1 month ago

Senior Field Representative, Field Services Support

Bronx, NY

Full-time

Onsite

Mid, Senior Level

3+ years exp

Ricoh USA, Inc. is a leading provider of office equipment and services. They are seeking a Senior Field Representative to service and repair office equipment at customer locations, providing technical expertise and support while ensuring high levels of customer satisfaction.

ConsultingDocument PreparationInformation Technology

H1B Sponsor Likely

Hiring Manager

Saranya Rajamani

Responsibilities

Specializes in repair of a core set of highly complex office products

Performs full range of procedures: diagnostics, installations, removals, and retrofits

Troubleshoots and repairs components on B&W, color, and multifunctional devices

Demonstrates required digital competencies and completes training on new equipment

Works independently; meets productivity expectations

Provides 2nd-level technical support to technicians

Conducts on-the-job training (OJT) and technical seminars

Serves as a role model with professional appearance and behavior

Champions team improvement and best practices

Manages territory, inventory, and customer relationships

Assumes Field Technology Service Manager duties when needed

Maintains accurate parts inventory and adheres to back-up procedures

Completes administrative tasks in a timely and accurate manner

Supports sales through lead generation opportunities

Handles the most challenging service scenarios professionally

Acts as liaison for unresolved technical issues

Ensures high levels of customer satisfaction

Maintains 'car stock' inventory

Performs other duties as assigned

Qualification

Industry certificationElectro-mechanical devicesTechnical supportCustomer serviceProblem solvingReading technical materialsCommunication skills

Required

Technical school graduate with 3+ years of related experience

Minimum of 2 years as a Technology Service Consultant I

Sustained 2-year track record of meeting or exceeding performance expectations

At least 1 industry certification

Valid driver's license and insurance as per Ricoh policy

Strong understanding of electro-mechanical devices and electronics

Expert knowledge of assigned equipment

Effective, methodical problem solver

Excellent communication and customer service skills

Proficient in reading technical materials (manuals, parts books, etc.)

Company

Ricoh USA, Inc.

Glassdoor3.6

At Ricoh, we bring people, processes, and technology together to make information work for you.

Founded in 1962

Malvern, Pennsylvania, USA

10001+ employees

https://www.ricoh-usa.com

H1B Sponsorship

Ricoh USA, Inc. has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (16)

2024 (8)

2023 (7)

2022 (16)

2021 (13)

2020 (4)