Billy Graham Evangelistic Association · 1 month ago
Ministry Services Support Coordinator
Charlotte, NC
Full-time
Onsite
New Grad, Entry LevelThe Billy Graham Evangelistic Association (BGEA) has been proclaiming the Gospel for over 70 years and is seeking a Ministry Services Support Coordinator to enhance their Internet Evangelism efforts. This role involves supporting technology tools, managing volunteer engagement, and improving user experience for various ministry services.
Non-profit Organization Management
Responsibilities
Learn and maintain an in-depth understanding of Internet Evangelism's technology tools for applicant tracking, volunteer management, event registration, scheduling, resources, and volunteer engagement and communication
Track and prioritize feature requests and bugs for the Internet Evangelism’s ministry volunteer management platform known as ServeWell
Provide day-to-day customer success support for ServeWell. Understand user needs and identify opportunities to improve their experience and efficiency
Troubleshoot technical issues, test new features and bug fixes, and configure the ServeWell platform for Internet Evangelism’s specific needs
Monitor platform usage to ensure accuracy, consistency, and best-practice adoption
Create procedures and training materials, including videos, for use in training Internet Evangelism’s staff and volunteers. These materials also need to be transferable for other BGEA ministries using ServeWell
Coordinate Internet Evangelism’s use of the tool known as Cvent. This includes working with the communications department on webpages and building out the events for the language managers
Assist with other ministry tools as needed
Fulfills other duties as assigned by Ministry Services Manager and Assistant Director of Operations
Qualification
Required
Maintains a personal, active relationship with Jesus Christ and is a consistent witness for Jesus Christ
Faithfully upholds BGEA in prayer
Participates in daily BGEA staff devotions including Bible reading, and leading group prayer as schedule permits
Demonstrates behavior aligned with BGEA's Mission Statement, Statement of Faith, Hallmarks, policies, and expectations
Effectively represents Jesus Christ to those within both personal and professional spheres of influence
Proficiency with a computer, web based applications, and Microsoft Office tools
Excellent interpersonal communications skills
Excellent project management skills
Experience writing procedures and producing training tutorials/videos
Ability to learn new systems quickly and translate technical concepts into user-friendly language
Ability to write clearly and concisely
Ability to lead, to work as a team member and player, and to give and take direction
Ability to work with initiative and with minimal supervision
Ability to collect data, define problems, establish facts, and draw valid conclusions
Ability to plan and make decisions, concentrating on details and being thorough and accurate
Ability to be flexible with shifting priorities
Ability to work cooperatively with people in other departments and organizations, with sensitivity to those of other cultures and races
Ability to meet deadlines, work extended hours if necessary, and work under pressure
Preferred
College level degree preferred or relevant experience performing required skills and duties
Knowledge of and experience with cross-cultural ministry preferred
Knowledge of and experience with volunteer management/operations, preferably in a Christian ministry environment
Benefits
Medical, prescription, dental and vision insurance
Flexible Spending Account (FSA)
Long term and short term disability insurance
Term Life insurance
401(k) retirement savings plan
10 paid holidays, including 1 floating holiday
Minimum 12 days of vacation
10 sick days
Company
Billy Graham Evangelistic Association
Founded by Billy Graham in 1950, BGEA exists to proclaim the Gospel of Jesus Christ by every effective means and to equip the church and others to do the same.
Founded in 1950
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Douglas Barrett
Director Of Strategic Partnerships
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