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O'Reilly Auto Parts · 2 hours ago

Parts Specialist-1

Franklin, VA

Part-time

Onsite

New Grad, Entry Level

O'Reilly Auto Parts is a company known for its growth and stability, and they are seeking a Parts Specialist to provide high levels of service to retail and installer customers. The role involves assisting customers with merchandise selection, supporting store management, and performing various operational tasks to ensure customer satisfaction.

AutomotiveManufacturingRetailWholesale

Responsibilities

Follow and promote all company customer service programs, i.e. Hi-5, Low Price Guarantee, Rock the Call, Related Selling, Rock the Lot, etc

Promptly greet retail/walk-in customers in a friendly, courteous manner and assist them in their selection of merchandise

Assist managers and/or installer service specialists in serving the professional customers as needed and directed

Complete assigned company training relevant to position

Provide excellent service to customers calling the store on the phone by answering all calls according to company policy, accurately looking up parts and quote prices, recommending premium and related items, and offering the Low-Price Guarantee

Responsible for accurately maintaining and securing the cash drawer, accepting cash and/or checks, accurately making change, and processing credit card transactions

Process exchanges and returns for credit in a friendly manner, and in accordance with company policies and procedures

Address and resolve customer complaints in a friendly manner

Assist with the completion of daily image maker, and planogram updates, including freight receival, stocking shelves, fronting and facing, cleaning, etc

Perform various daily operational tasks, i.e., prepare new, core, and warranty merchandise returns to be shipped to the distribution center, assist with monthly stock adjustments, inventory cycle counts, etc

Operate brake lathe and other store test equipment after corresponding training is completed and company requirements are met

Perform various in-store services for customers (where state and local laws allow) - (i.e.; install wipers, test and charge batteries, test charging system, scan vehicle trouble codes, replace headlight capsules, etc.)

Occasionally drive a delivery vehicle to make deliveries (Driving record must meet the company mandated driving eligibility requirements) when business needs dictate

All other duties as assigned