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Wright Flood - Nation's Largest Flood Insurance Company · 1 day ago

Junior Underwriter

Clearwater, FL

Full-time

Hybrid

New Grad, Entry Level

Wright Flood is the Nation's Largest Flood Insurance Company, seeking a Junior Underwriter to enhance customer experience for agent partners and policyholders. The role involves interpreting underwriting guidelines, processing applications, and resolving issues while maintaining high customer service standards.

FinanceInsuranceProfessional Services

Hiring Manager

Caitlin Scanlan, PHR

Responsibilities

Use all available resources effectively to quickly locate internal procedures and NFIP/FEMA guidelines to ensure accuracy and adherence. This includes the NFIP FIM, OneSource and the School of Flood. Provide feedback to leadership for revisions

Review and issue All NB applications, any occupancy, construction type and rating method

Process and issue endorsements and invoices when applicable

Process cancellations and invoices when applicable

Any premium bearing tasks including URCs, renewals, and cash corrections. Research policy payment and refund history

Make outgoing phone calls to agents to follow up on any missing documentation or discussion, as needed

Take payments over the phone, as needed

Provide support for phone calls and chats for Customer Care and/or Customer Experience when the business need arises

Partner with other departments, agents, and carriers to resolve issues and address needs

Qualification

FEMA/NFIP underwritingPolicy administration systemsCustomer service skillsMS Office SuiteCall center experienceBi-lingualInsurance experience

Required

HS Diploma or equivalent

Strong customer service skills and a willingness to provide the best support for our customers in every interaction: phone calls, chats, emails and handling of all underwriting tasks

Training in all levels of FEMA/NFIP underwriting

Training with all policy administration systems (Hobbes/WIN), agent and insured websites, workflow management system (ImageRight), as well as phone and chat systems (Five9). As well as Workday for timecard and PTO management and intranet

Have continued improvement to meet and maintain a quality review score of 85% or better

Understanding of the Flood Insurance Manual and other standard resource materials including OneSource

Ability to effectively communicate with professionalism and accuracy to both internal and external customers

Aptitude to learn multiple computer systems

Proficiency with MS Office Suite including MS Teams

Ability to work independently or in a team environment to achieve common goals

Teammate must be able to adapt in an ever changing, fast paced environment where priorities will shift, or delays may be encountered

Stay current with all processing guidelines, FEMA updates

Teammates should also possess strong self-management skills, be trustworthy and adhere to all company policies of conduct while in the office or in a work from home environment

The teammate must always maintain a professional and courteous demeanor, especially in difficult situations as well as treat all customers and teammates with professionalism and respect

The ability to work overtime at management discretion and business needs

Unless otherwise indicated, this is a Hybrid position, you will be required to work in the office as needed or scheduled

Preferred

AA Degree preferred but not required

Bi-lingual a plus but not required

Insurance experience a plus but not required

Call center experience

Benefits

Paid Time Off (PTO)

Generous benefits package: health, dental, vision, 401(k), etc.

Employee Stock Purchase Plan

Tuition Reimbursement

Student Loan Repayment Program

Company

Wright Flood - Nation's Largest Flood Insurance Company

For 40+ years, Wright Flood, the nation's top flood insurance provider, has offered industry-leading federal, excess and private flood insurance policies.

Founded in 1983