Apply on Employer Site

Lyra Technology Group · 4 weeks ago

Tier 2 IT Engineer - On-Site

Eagan, MN

Full-time

Onsite

Mid Level

$0/yr - $70K/yr

3+ years exp

Lyra Technology Group is a family of industry leading technology service businesses. They are seeking an experienced Tier 2 IT Engineer to provide technical support to customers and ensure quality service delivery by troubleshooting and resolving IT-related issues.

Business DevelopmentIndustrialInformation Technology

Responsibilities

Provide IT support to internal and external customers

Troubleshoot and resolve IT related inquiries and problems

Maintain and update our knowledge base and technical documents

Ensure service delivery quality at all times

Qualification

Tier 2 IT support365 administrationNetworking experienceAzureDattoProblem solvingCustomer serviceAnalytical skillsMS - 102 certificationMD - 102 certificationCommunication skillsTechnical documentation

Required

Proven experience working as a Tier 2 IT engineer for at least 3 years

Excellent customer service and communication skills

Excellent problem solving and analytical skills

Ability to explain technical solutions in a clear and understandable manner

Experience in 365 administration

Networking experience

Experience trouble shooting printers

Experience with Azure

Experience with datto

Preferred

Degree in Information Technology is a plus

MS - 102 certification is a plus

MD - 102 certification is a plus

Benefits

Health, Dental, Vision & other additional benefits

401K (With 4% Match) eligible after 90 Days

Generous PTO

Company

Lyra Technology Group

Lyra Technology Group is a technology service businesses that operates by exceptional management teams. It is a sub-organization of Evergreen Services Group.

Founded in 2017

Chicago, Illinois, USA

1001-5000 employees